Requisition ID: 55387

Store #: 008544 Lenscrafters

Position:Full-Time

LensCrafters is bringing it's optical retail experience to Macy's department stores in the U.S.

Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths.

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding career.

GENERAL FUNCTION A leader within the LensCrafters organization. Deliver key performance indicators by integrating the Brand Story with Macy's & ensures flawless execution of the customer experience, recruits & hires brand right associates with a passion for optics, coaches & develops associates in order to prepare bench strength for the region/company, & lastly seamlessly links the doctor & retail functions together within a hosted environment.

MAJOR DUTIES & RESPONSIBILITIES

• Convey a commitment to provide unsurpassed Customer Service, ensure the team performs the Sales & Service Process and Patient & Customer Journey
• Demonstrate high-level of selling skills through direct sales & lead by example
• Provide effective on-the-job training & guidance to team members
• Deliver clear, motivating & constructive feedback in a timely manner
• Confront problems directly & without delay; initiate appropriate disciplinary action when necessary & follow up to monitor progress
• Drive profitable personal sales, model the way & foster a retail selling culture
• Analyze store financial data & make recommendations regarding steps to implement for improve profitability
• Strive to achieve far exceeds expectations on all targets set
• Deliver the key performance indicators by inspiring associates to provide the customer experience that exceed expectations
• Recruit, select, develop & retain high caliber staff
• Execute & on-board team to guidelines
• Interview candidates to keep a bench of possible replacement candidates
• Perform additional duties to include payroll, inventory management, technical application & understanding
• Complete & file in a timely manner all necessary store & customer paperwork being thorough & exact in detail
• Lead OD & Host business partnership & co-planning
• Adhere to all company policies & procedures
• Prepare & execute physical inventory per company guidelines
• Execute to guidelines LC Inventory Management System & Order tracker as a part of global POS
• Ensure approved safety programs are implemented & maintained consistently per standards, creating a safe working environment for all
• Lead by example in demonstrating safe work practices

BASIC QUALIFICATIONS

• HS diploma or equivalent
• State licensure
• 3 years as a high performing optical associate or non-optical retail supervisory experience (or equivalent experience as a LensCrafters Assistant Manager)
• Demonstrated high-level selling skills
• Passionate with a high-level of energy focused on impeccable customer service
• Demonstrated leadership skills
• Knowledge of operations, processes & business implications
• Influencing & negotiating skills
• Team building & coaching skills
• Sound judgment
• Strong communicator & listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Problem solving ability
• Organization & critical thinking skills
• Basic level of business acumen
• Familiarity with cash register, computers & calculators

PREFERRED QUALIFICATIONS

• College degree or equivalent
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Previous experience in customer service & retail

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the Luxottica HR Solutions Group at 1-866-431-8484.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Retail Management