Job Description Primary Responsibilities: The Collision Center Manager is expected to:
- Protect the legal, financial and moral well-being of the Larry H. Miller Companies dealerships;
- Oversee, manage and direct all operations of the Collision Center Department to achieve maximum production while controlling costs and setting and obtaining profit objectives;
- Be a teacher to support the efforts of other employees to be successful;
- Seek ways to improve business operations efficiencies and customer service.
Primary Duties:
1. Ensure maximum production, customer service and profitability.
- Achieve or exceed group standards such as service, gross profit and applicable benchmarks which result in profitability and customer service satisfaction.
- Effectively oversee automobile inspections and estimates to ensure accurate cost analysis.
- Develop productive relationships with insurance representatives, fleet, local businesses and general customers to create and sustain volume for production.
- Effectively communicate with vendors, customers and team members regarding Collision Center Department requirements and time commitments in order to ensure customer satisfaction.
- Communicate with appropriate personnel regarding any issue which may cause a delay.
- Oversee and manage the production and direction of the Collision Center Department.
- Budget, review and approve all controllable expense factors.
- Monitor all adjustments on body and paint estimates.
- Approve all requisitions for materials and supplies.
- Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
- Perform all job duties requested from management.
2. Develop employees.
- Effectively recruit, hire, train and manage qualified team members.
- Maintain accurate job descriptions and communicate expectations with employees.
- Be supportive, provide open work atmosphere that promotes teamwork and creativity.
- Communicate and enforce dealership policies and procedures.
- Conduct annual performance evaluations of staff.
3. Operate with integrity:
- Demand the highest ethical standards from self and others.
- Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
- Resolve customer complaints and adjustments.
Qualifications Job Qualifications: - 5+ years progressive experience in collision center or automotive service.
- Management experience required.
- ICAR Certified within one year of employment
- Proven track record of reducing costs through processes and efficiencies
- Experience in collision repair, estimating, and insurance.
- Outstanding verbal and written communication skills
- Hands-on, team oriented and committed to business improvement processes
- Strong problem solving capabilities
- Strong management skills
- Risk assessment capability of product, processes and suppliers
- Ability to manage multiple priorities
- Proficient knowledge of Larry H. Miller Group's current company management systems.
- Maintain valid driver's license and MVR within company policy requirements.
Physical Requirements: - Work performed in an office and shop settings due to location of customer vehicles. li
Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives. * Occasionally required to lift up to 20 lbs.
- Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers, handle or operate objects, tools, or controls.
- Occasionally required to stoop, kneel, crouch.
- While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
- Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.
- Required to operate equipment and move vehicles in a safe manner at all times.
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
- Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.
- Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
- Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
- Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
- Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
- Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
- Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.
Job Qualifications: - 5+ years progressive experience in collision center or automotive service.
- Management experience required.
- ICAR Certified within one year of employment
- Proven track record of reducing costs through processes and efficiencies
- Experience in collision repair, estimating, and insurance.
- Outstanding verbal and written communication skills
- Hands-on, team oriented and committed to business improvement processes
- Strong problem solving capabilities
- Strong management skills
- Risk assessment capability of product, processes and suppliers
- Ability to manage multiple priorities
- Proficient knowledge of Larry H. Miller Group's current company management systems.
- Maintain valid driver's license and MVR within company policy requirements.
Physical Requirements: - Work performed in an office and shop settings due to location of customer vehicles.
- Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.
- Occasionally required to lift up to 20 lbs.
- Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers, handle or operate objects, tools, or controls.
- Occasionally required to stoop, kneel, crouch.
- While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
- Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.
- Required to operate equipment and move vehicles in a safe manner at all times.
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position: * Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.
- Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
- Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
- Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
- Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
- Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
- Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.
Position Type Full-time
