Company: Arvato Digital Services LLC - Arvato FS USA

Requisition ID: 15085

Overall Job Purpose:

The Senior Team Manager will execute cross regional process standardization to agreed plan and operational efficiencies within the team to agreed targets.

Person Spec and Competencies (Please read in conjunction with the Key Result Areas)

Essential Qualifications, Training and Experience:

• A minimum of 5 yearssiness Process Outsourcing experience desirable
• Experiecence in mulitple organizations
• Proven strong leadership skills and critical thinking
• Exceptional client relationship skills
• Fleuncy with P&L and financial controls
• A track record of strong operational delivery
• Proven track record of driving change in people and processes
• EA Program knowledge is essential
• Ability to exercise managerial judgment
• Ability to take suredsks in a compliance and governance framework
• Abillity to effectively communicate across and amoung diverse constituents
• Change Management skills
• Bachelor's Degree or equilvelant in leadership experienc

Personal Attributes required:

• Ability to interface and influence the client
• Proven team working skills and the ability to see the "big picture"
• Self-starter with the ability to lead in a results driven team environment
• Ability to respond to stressful situations in a constructive and professional manner
• Relentless Positivity

Key Result Areas

• Responsibility for operational management for all EA program lines.
• Deliver first class customer service to Arvatoustomers & partners hieving all Tier 1 & Tier 2 metrics, NSAT & CPE targets, and all RLOT related targets and participate in Post process in closes.
• Manage complex and multiple stakeholders at senior level
• Maximise productivity levels within the team, working with peers to identify & implement synergistic activities to maximise productivity across the wider organisation.
• Employ strategic & tactical planning, to successfully lead the team in a changeable business environment, driving improvements in KPIs, quality, and overall service delivery.
• Promote teamwork across the organisation, contributing significantly to initiatives driven through ROC based, cross-ROC and/or cross-functional teams.
• Establish objectives and goals for the team managers, directed at process improvement, increased efficiency, and improved service delivery.
• Anticipate the various needs, challenges and requirements facing the team, and work within the leadership team to find positive & creative solutions, minimising negative impacts on business.
• Promote a positive and professional environment, maximising morale, achieving results through consensus, while ensuring that all areas of responsibility are handled fairly and consistently.
• Support PMP & RLOT process at every month and quarter end with actively participating in the PMP shift and executing the business close process all-round the year.
• Provide coverage for RPDM, ROM or any other management resource as required for line of business.
• Any other duty or responsibility in keeping with the general ambit of this role and as reasonably assigned by Global line of business director and Regional Operations Manager.

Performance Management

· Create a culture that encourages the continuous improvement of individuals skills, behaviour and contributions

· Manage and champion competency frameworks and models that ensures an effective performance management system

Continuous Improvement

· Engage in and take ownership of personal development and career planning

· Find ways to do things better for you, the team, arvato and the Client

· Foster the right environment for idea generation

· Listen to ideas to improve from team and bring those ideas forward

· Identify and address learning needs in the team

Team Work

· Build strong, lasting relationships with your peers, colleagues and Senior Management

· Support colleagues and build the right culture

· Be flexible and adapt to different situations, customers and business needs.

· Share knowledge with colleagues

· Recognise the part you play in the team and contribute to its success

· Is responsible for own actions where applicable

· Develop and maintain positive working relationships with Clients and represent arvato positively internally and externally

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Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

About our company:

Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.