Job Description Primary Responsibilities: The Credit Resource Center Manager is expected to:
- Protect the legal, financial and moral well-being of the Larry H. Miller Companies dealerships;
- Achieve sales and gross profit goals to develop business while meeting customer satisfaction standards;
- Be a teacher to support the efforts of other employees to be successful.
- Seek ways to improve business operations efficiencies and customer service.
Primary Duties:
1. Maximum production, customer service and profitability.
- Effectively communicate with customers to ensure finance, credit life, accident, and health insurance is offered and processed accurately to meet customer satisfaction and dealership profitability.
- Communicate incentives to sales personnel in accordance with dealership policies.
- Accurately maintain program to achieve maximum turnover to CRC Department through cooperation and communication of sales department.
- Ensure transit of contracts and collection of monies are processed efficiently to maintain accurate balances.
- Accurately prepare and maintain dealership sales and gross profit reports to communicate with management.
2. Develop Employees.
- Effectively recruit, hire, train and manage qualified team members to ensure best practices and processes are achieved.
- Maintain accurate job descriptions and communicate expectations with employees.
- Conduct weekly sales training meetings.
- Communicate and enforce dealership policies and procedures.
- Be supportive, provide open work atmosphere that promotes teamwork and creativity.
- Conduct annual performance evaluations of staff.
3. Operate with integrity.
- Demand the highest ethical standards from self and others.
- Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
- Resolve customer complaints in a timely and professional manner.
Qualifications Job Qualifications: - High School diploma or equivalent.
- 2+ years of finance and management experience.
- Proficient knowledge of Larry H. Miller Group's current company management systems.
- Maintain a current F&I license.
- Good organization skills.
- Professional communication skills.
- Detail oriented.
Physical Requirements: - Work performed in an office and dealership settings.
- Regularly required to sit, stand, bend, reach, talk, hear and move about facilities.
- Required vision include close vision, distance vision and the ability to adjust focus.
- Required to operate equipment and move vehicles in a safe manner at all times.
- Perform other duties as required.
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
- Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.
- Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
- Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
- Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
- Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
- Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
- Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.
Position Type Full-time
Wage
Commission Based
Work Schedule Per Lori Smith
