High School Diploma, GED or equivalent from a recognized State or Federal accrediting organization and two yearsrk experience in customer service

Departmental Responsibilities - Knowledge, Abilities, Skills

Knowledge of the consolidated campuses and financial aid basics

Exemplary customer service skills in a polite and courteous fashion

Possess professional demeanor and the ability to effectively interact with students, parents, and campus community

Excellent verbal/written communication, interpersonal, and organizational skills

Ability to multi-task, prioritize, maintain high energy in a fast pace environment

Experience with MS Word and Excel and other computer software/databases

Maintain confidentiality

Preferred

Experience in financial aid or related field

Responsibilities

The Financial Aid Assistant in this position provides excellent customer service to students, faculty, staff and administration regarding all aspects of financial aid. Serves as the initial contact for students and parents, providing information and guidance regarding the financial aid process. The duties include, but are not limited to: greet walk-in customers; answer phones and respond to visitors, staff and alumni with general financial aid questions determining front line or the next level attention needed; respond to emails and assist students and faculty with Banner and online form questions; review and inform customers of financial aid status; download and verify application information; collect, route or process incoming documents; assist with student notification; provide students with information regarding types of financial aid and qualifications required; assist with orientation and registration and perform other duties as assigned.

Shift/Salary

Shift: Days/M-F

Pay Grade: 9

Salary: $12.13/hr - $13.61/hr

Salary to be commensurate with qualifications of selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: 2.13.2018 - Until Filled

Other Information

This position is also responsible for promoting a customer friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner everyday with patients and families for success."

Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. Also, Augusta University is a federal contractor and desires priority referrals of protected veterans. It is the policy of the University to recruit, hire, train, promote and educate persons without regard to age, disability, gender, national origin, race, religion, sexual orientation or veteran status.

Conditions of Employment

All candidates are required to successfully pass a Background Check review prior to starting with Augusta University.