• Supervisory responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties and training, prepare and conduct performance reviews, improvement plans and compensation recommendations, establish workflow, establish and monitor associates schedules, review and approve timecards for 1 FTEs and indirect management of 5+ FTEs
• Coordinate workflows, procedures and guidelines with Branch Operations Support; Account Services; Security department; BSA department; and other internal operations teams
• Proactively identify educational opportunities and develop effective training programs to ensure associates' ongoing understanding of fraud, fraud prevention, fraud detection, case management and other risk factors
• Responsible for setting and monitoring individual and department objectives through effective communication and follow up including progress reviews, assignment of training needs, overall performance management
• Implement regulatory or operational changes to established policies and procedures within the department
• Make decisions related to Legal account documents (POA, Guardianship notices, Trust Agreements, etc.) to mitigate account risk
• Establish departmental procedures and standards used enterprise-wide for Park National Bank
• Produce and maintain statistical reports related to department productivity, fraud cases, and losses used for management monitoring and reporting
• Maintain industry knowledge and system expertise individually through ongoing education opportunities, including collaboration with peer groups and business lines
• Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Other duties as assigned

SCHEDULE

Office hours are Monday through Friday 8am to 5pm, Saturday 8am to 12pm. This position is salary exempt and full-time.

The expected hours for full-time salary, non-exempt and exempt positions is 44-48 per week. A minimum 40 hours is required and Saturdays as needed.

OTHER INFORMATION

• Officer level will be determined based on relevant work experience and education

Minimum Requirements

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

• Effectively apply independent judgment and evaluation to execute appropriate course of action
• Capacity to read, analyze, interpret and apply banking regulations to daily functions of team
• In depth knowledge of Bank services and products and thorough understanding of related legal and regulatory requirements
• Familiarity with Retail branch functions, policies, and procedures
• Professional communication and interpersonal skills
• Well-developed analytical and organizational skills
• High level proficiency in time management with an ability to maintain an effective and efficient workflow
• Ability to build and maintain positive relationships internally and externally
• Deliver a consistent, high level of service within our Service Excellence standards

EDUCATION AND EXPERIENCE

• Must possess High School Diploma or equivalent
• Bachelor's Degree or 5+ years of banking experience with 2+ years of supervisory experience required
• Fraud mitigation, Bank Security, and/or Loss Prevention experience a plus

Park National Corporation is an Equal Opportunity Employer.

It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.

Park National Corporation's Affirmative Action Plan for handicapped workers, disabled veterans and Vietnam era veterans is available for review Monday through Friday, 8 a.m. to 5 p.m. and Saturday, 8 a.m. to 12 p.m. at the Human Resources Office at 51 N. Third Street, 6th Floor, Newark, OH 43055.