Gate Gourmet, a gategroup company, is the worldargest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.
We are currently looking for a Manager, Talent Development, Area to join our talent team based in Los Angeles, California. Reporting to the Senior Manager, Talent Development, the Manager, Talent Development will Partner with area Operations and HR Leaders to understand business objectives and needs and identify, develop and deliver learning and development to the organization. Provide ongoing talent development and management support in the realms of performance management, talent discussions and roundtables, and succession planning. This role is the top training position in the respective area.
Main Duties and Responsibilities: Supports employee development and retention by delivering and managing established programs
Acts as an internal consultant and designs and/or customizes programs to fit needs
Coordinates and facilitates select training programs to employees in area operations
Identifies performance/behavior gaps, makes recommendations, and provides solutions in order to improve business performance, increase retention and develop future leaders
Develops independent learning activities for pre and post work associated with Leadership and Management Capabilities to ensure concepts learned during training programs are applied, including but not limited to eLearning, peer coaching and networking
Develops tools and creates opportunities for leaders to discuss personal aspirations and conducts individual and group assessments, skills gaps and development actions
Supports employee engagement through the development and delivery of area-based solutions indicated as a result of the annual employee engagement survey
Prepares pragmatic and cost effective recommendations taking into consideration who (target audience), how (classroom/eLearning), when (business critical) and where (required travel) courses are delivered
Takes ownership for each programmplementation and success, including managing tools, systems, and associated processes
Process owner for area orientation and onboarding
Develops training skills of Subject Matter Experts and assists with program/course development
Manages content for the learning management system (LMS) and ensures access to material, troubleshoots, and manages course offerings
Ensures training effectiveness and return on investment (ROI) through use of multi-level tracking and measurement systems. Reports regularly on ROI to area senior management and supervisor.
Coordinates and drives the periodic performance management processes
Manages the areaalent roundtable discussions, identifying appropriate succession plans and high potential employees
Accomplishes human resources and organization mission by completing related work as needed
Acts as executive coach to area senior management and General Managers
Qualifications Education: Bachelor egree from a four year college or university required
Work Experience: At least 5-8 yearsperience in training and development
Experience training in transportation, hospitality, manufacturing or food service environment, highly desirable
Prior extensive experience working with a learning management system (LMS) required
Experience and formal training in instructional design required
Technical Skills: (Certification, Licenses and Registration)
Certification in DDI training delivery, desirable
Language / Communication Skills:
Position requires experience and demonstrated competency in:
Facilitating
Business partnering
Relationship building Instructional design
Analysis
Time management
Must be able to use consulting skills to identify goals and overcome obstacles and be able and willing to earn eat at the tableclass="new_p"> Experience with eLearning, computer and web-based training delivery is required
Candidate must have strong interpersonal skills and be highly organized, action oriented and collaborative
Must have strong computer and database application skills (Excel, Word, PowerPoint)
Excellent oral and written communication skills and demonstrated experience presenting training to groups
Multi-lingual skills highly desirable
Job Dimensions
Geographic Responsibility: Respective area, East/Central or Central/West
Type of Employment: Full-time
Travel %: 35%
Exemption Classification: Exempt
Internal Relationships: Employees in regional operations centers
External Relationships: Vendors
Work Environment / Requirements of the Job: Regular office environment; must be able to lift up to forty pounds
Budget / Revenue Responsibility: None
Organization Structure
Direct Line Manager (Title): Senior Manager, Talent Development
Dotted Line Manager (Title, if applicable): N.A.
Number of Direct Reports: 0
Number of Dotted Line Reports: 0
Estimated Total Size of Team: 1 (including self)
gategroup Competencies Required to be Successful in the Job:
Thinking formation Search and analysis & problem resolution skills
Engaging derstanding others, Team Leadership and Developing People
Inspiring fluencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving livering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someoneay better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Candidates will be required to go through pre-employment drug screen, criminal background check, and/or airport fingerprinting.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
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