If you have that special mix of DNA that makes an exceptional Technical Account Manager (TAM) - the blend of great business savvy and technical prowess - then we are a match made in heaven!
With the swift adoption of our application performance management (APM) tooling among enterprise customers, New Relic is showing that large organizations are ready for SaaS APM solutions.
Working with the Enterprise Sales organization, you will use your technical expertise and business acumen to ensure our high-value customers are able to grow their business by leveraging the full scope of New Relic's product suite. You will champion New Relic's strategic direction and vision, as well as promote and advocate new product direction on behalf of your customers.
Are you ready to be part of this extraordinary story? To make a personal impact on a company that is changing the way the world uses software? The link to apply now is given below.
The successful candidate will be adept at ensuring customer adoption / upgrades and will have outstanding relationship building skills. S/he will have experience solving technical problems real-time and will be a trusted advisor and solution architect.
Responsibilities: - Support the Enterprise Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity
- Oversee the adoption, optimization, and integration of New Relic's products within customers' business infrastructure
- Work closely with Sales to identify revenue opportunities through the upsell of new services and contract renewals
- Evangelize new product features & provide customer feedback to New Relic product management and engineering groups
- Assist the Customer Success team the post-sales technical process: installation, deployment, training, technical check-ups, and escalation management
- Ensure timely resolution of customer issues by coordinating support responses
- Maintain a deep understanding of the customer's business as well as their technical environment
Requirements: - 5 years + of presales experience with the high tech industry
- Strong technical background and sales/customer orientation
- Specific experience is Application Performance Management (APM) concepts
- Development experience in one or more of the following languages - Java, .Net, Ruby, C, Python
- Clear understanding of network & system management solutions
- Background in mobile device platforms & architectures (IOS & Android)
- Firm understanding of OO concepts
- Superior organizational and project management skills
- Strong presentation & negotiation skills
- Excellent communication, critical thinking & analytical skills
- Bachelors degree in Engineering/Computer Science or equivalent preferred
At New Relic, we hire people who are eager to contribute to our culture, and we empower them to do just that. We take pride in thinking beyond our day-to-day job descriptions, and encourage you to actively seek out opportunities to create the type of work environment that you want to be a part of. What does this look like in action? You should be ready to be a ture add New Relic and spend ~5% of your time finding meaningful ways to make this an even better place to work.
A little about us:
New Relic provides the real-time insights that software-driven businesses need to innovate faster. New Relic's cloud platform makes every aspect of modern software and infrastructure observable, so companies can find and fix problems faster, build high-performing DevOps teams, and speed up transformation projects. Learn why more than 50% of the Fortune 100 trust New Relic at newrelic.com.
New Relic is a San Francisco Best Places to Work award winner, an Oregon Workplaceard winner, named a leader in the Gartner's 2012, 2013, 2014, 2015 & 2016 ic Quadrantr APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) - the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.
Our office is in the tech-rich urban center of San Francisco, with easy commute access and a plethora of good eats. We provide competitive compensation, equity and big-company benefits (medical, dental, etc) -- all while maintaining the energy, agility, and fun of a start-up. We can help with relocation and are open to H1-B transfers.
New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law.
Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.
