Quality Assurance Manager
ICF
Location: Martinsville, VA
Description ICF is seeking a dynamic, detail-oriented professional with a desire to help others. Working at ICF means applying a passion for meaningful work by supporting a mission to aggressively pursue opportunities to assist people. The Print Shop takes pride in producing superior quality work reaching households all across our nation to assist in conducting important research and driving change to improve overall health and well-being.
Essential Job Requirements
Develops, implements procedures, and test plans for assuring and maintaining the highest quality levels and ensuring both company and customer requirements are met supporting mail, print and scan work.
Monitor all operations that affect quality, supervising and guiding production staff assuring the reliability and consistency of production by verifying processes and checking final output.
May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements. Conducts audits and reviews/analyzes project tasks. Work with production team to verify adherence to operating procedures and quality standards.
Analyze statistical data to evaluate trends and investigate failures completely to determine the root cause. Take appropriate company or vendor corrective action to revise design, methods or inspection/test instructions to prevent failure recurrence. * Maintains the Quality Management Systems to include: documentation, training and auditing and ensuring adherence to ISO compliance, all SOPs and Work Instructions.
Qualifications Basic Qualifications Education Associates Degree
Experience 2 years of Quality Assurance/Quality Control experience
Management experience is preferred
Print Shop experience is preferred
Skills/Abilities
Strong computer skills are a must
Excellent Microsoft Excel skills
Organized and detail oriented
Effective problem solving skills
Excellent documentation skills
Ability to work well with others as part of a team, excellent verbal communication and interpersonal skills and capability to work under stressful situations
Good comprehension skills-- ability to clearly understand and state the issues present
Must demonstrate and maintain an extremely high regard for sensitive information
Must be able to successfully complete initial and ongoing training and keep current and proficient on knowledge
Ability to demonstrate learning and decision making skills
Ability to maintain department quality goals
Demonstrable interpersonal skills
Demonstrable conflict resolution skills
Ability to determine customer needs and provide appropriate solutions
Other Qualifications Must be a U.S. Citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be able to comply with Company attendance policy
About ICF International
ICF International (NASDAQ:ICFI) partners with government and commercial clients to deliver professional services and technology solutions in the energy and climate change; environment and infrastructure; health, human services, and social programs; and homeland security and defense markets. The firm combines passion for its work with industry expertise and innovative analytics to produce compelling results throughout the entire program life cycle, from research and analysis through implementation and improvement. Since 1969, ICF has been serving government at all levels, major corporations, and multilateral institutions. More than 4,500 employees serve these clients worldwide.
