Title: Network Manager
Position Summary: Effectively negotiate relationships in support of international network, medical cost management and overall claim/customer service strategies. Provide concierge level of service to members via timely and proactive management of relationships to ensure effective support of company's strategy. Effectively negotiate and manage relationships with external and internal constituents (legal, marketing, sales, IT, etc.) according to prescribed guidelines in support of organizational strategies. Manage day to day operations, either direct or through business partners. Ensure operational efficiency for all processes and infrastructure through proactive education and collaboration with internal Service Operations. Execute regional-specific strategies and tactics in response to market expectations. Execute client-specific strategies and tactics for key clients. Collaborate with regional peers to affect overall strategy. Responsible for understanding and managing cost issues and initiating appropriate action and resolution. Develop and use operational KPIs to manage the business. Produce management reports; contribute to enhanced service solutions including development and/or management of process and technical solutions. Initiate legal and regulatory reviews as needed and ensure all required reviews completed by appropriate functional areas.
Requirements Bachelor's degree in Business Administration, Operations Management, Marketing or closely related.
Minimum five years of experience working with customer service and business management. Must have experience working with the following: negotiating agreements, directing enhancements for business improvement; establishing and monitoring KPIs; leading cross-functional projects; and executing strategies. Must have advanced reporting skills to include excel, access, Tableau, Visio and other management reporting tools.
Employment Type Regular
Career Band Description Professional
