The Product Performance Manager can be based out of Indianapolis, IN or Tucker, GA

Purpose:

To proactively support the Preprint sites, box plants and external customers current and future needs. Understand and plan for different customer applications of our products.

Organizational Authority:

• Designs and approves new systems and documents pertaining to the Customer Satisfaction element of Quality Management System.
• Maintains data integrity and the Preprint SharePoint site.

Organizational Interfaces:

• Provides feedback to the production teams to identify and eliminate the root cause(s) of repetitive quality problems.
• Provides guidance to sales and project management regarding further customer processing steps and specified needs/applications (IE slide angle, ink jet printing, etc.)

• Works with box plants and the customers to coordinate trials of new materials.

Works with box plant and external customers to investigate and resolve problems.

Responsibilities

• Participating in facility safety initiatives. Committed to a safe work environment and ensures that all IP safety and health reliable methods and federal and state OSHA requirements are in place and followed.
• Receiving, investigating and assisting with the disposition of external customer complaints.
• Assisting personnel in identifying and eliminating quality problems.
• Designing and maintaining the Customer Satisfaction element of Quality system
• Capturing customer input on current and future needs.
• Establishing and maintaining relationships with converting locations as specified according to the approved plan. Responsible for maintaining converting specifications.
• Assisting new preprint customer start-ups. (Documentation and physical presence.)
• Assisting with converting trials as needed.
• Developing/training facility employees on special customer needs/product applications.
• Performing special projects as assigned by the Complex General Manager and the District Quality Manager.
• Create and implement systems to improve run ability and efficiency of printing presses and affiliated equipment in a preprint operation. Assist to troubleshoot printing problems.
• Coordinates site efforts through Production Managers, and other container facility leadership to achieve targets related to Safety, Customer Satisfaction, Quality, On Time Delivery, Cost, Waste, and Earnings.
• Works with Site Leaders and suppliers to develop and implement short- and long-term plans to become a low-cost producer and preferred supplier for customers.
• Works within organizational structure, through personal involvement, to maximize performance and drive superior customer and employee satisfaction.
• Self-Development ke advantage of training opportunities and developmental assignments by personal initiative

Required Skills

• Able to convert customer needs into written specifications.
• Able to provide leadership without direct authority.
• Understands and interprets existing technical documents.
• Able to manage and maintain multiple tasks.
• Completes assignments on time.
• Working knowledge of Microsoft suite of software. Expert in Excel.
• Can make decisions and work independently.
• Working knowledge of Preprint facility and box plant quality processes.
• Good written and verbal communication skills.
• Good interpersonal skills.
• Ability to excel in a team environment.

In depth understanding of customer processing steps relating to the conversion of corrugated preprint.

Education/Experience Requirements

• Education: BS or Equivalent Experience
• Minimum 4 yearsperience in production/sales management (Wide web printing and corrugated experience highly preferred), with concentration in flexographic printing, markets, customers and manufacturing processes, such as safety, environmental, inventory, quality and process reliability.
• Manufacturing Excellence ite Belt level or higher strong plus.
• Proven in-depth manufacturing knowledge including manufacturing processes and corrugating and converting equipment.
• Strong problem-solving and analytical skills.
• Possess business and financial acumen including the understanding of key business drivers and leverage points, financial processes, cost controls and profitability factors