Service Manager: This position provides the leadership for ensuring 100% guest satisfaction, which in turn, results in repeating guest and life-long friends. Service Managers serve as the ef Morale Officer create an atmosphere in the restaurant that builds excitement, generates energy and fun leading to friendly service, best in class GESTores and positive word of mouth. Service Managers must also have a the capability of handling sudden situations that arise, such as team members or guest complaints, lack of product(86ing items), lack of team members, and even firing and replacing team members. Directly accountable for the coaching, development, leadership, and direction of all guest service team members and servers. The Service Manager must be the positive role model for the team and supervise and coordinate duties by handling staffing needs, vendor relations, training, dining/restroom cleanliness and exceptional service standards.

Qualifications: * Education/Experience- High School equivalency required; college course work preferred

• Previous supervisory and hospitality industry experience preferred
• Proficient communications in English
• Proven track record as a leader in learning and coaching

Requirements:

Must have a valid, current Driver's License; withstand temperatures of 0 degrees fahrenheit or less and 100 degrees fahrenheit or more; move through the restaurant for extended periods of time, 9-11 hours per day; move 50 lbs. for a distance of up to 10ft; Balance and move up to 25 lbs. for a distance of up to 50 ft; Understand and respond to team members and guest request in a loud environment; Perform basic math, understanding finances and cost management

Key Duties and Responsibilities:

DRIVE SALES

Ensure that each guest receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every guest while creating life-long friends, maintaining outstanding standards, solid product knowledge and all other aspects of guest service; Ensures all team members receive appropriate training and ongoing development; Maintenance and upkeep of all training materials Responsible for 100% compliance with all Loganraining initiatives and new product rollout.

DEVELOP TEAM MEMBERS

Ensures high employment quality standards are consistent with the Loganrand including, but not limited to: hiring, developing, retaining, promoting, coaching and counseling, disciplining and terminating guest service team members in conjunction with the General Manager; Selecting and training highly skilled bartenders ; Providing ongoing training and development, continually developing bar service team members food and drink pairing, menu knowledge, guest service awareness and LBW promotional knowledge to drive LBW initiatives.

PROVIDE EXCEPTIONAL GUEST EXPERIENCE

Exhibit genuine hospitality while anticipating guestseds and providing each one with a positive dining experience through friendly attentive service in a kickinmosphere; Must have an uncompromising approach to standards; Ensuring that all equipment, people and processes are executing perfectly, attending to details, and aiming for excellence.

COMPETENCIES TO DRIVE PERFORMANCE

DRIVE FOR and EXECUTION OF RESULTS- Acts with a sense of urgency and a tever-it-takestitude when addressing opportunities, assignments, and accomplishing goals. Can be counted on to exceed goals successfully. Steadfastly pushes self and others for bottom-line results. Takes a proactive approach to avoid potential issues and accomplishes goals with minimum supervision

COMMUNICATION- Demonstrates Platinum Passion and a Guest First approach when writing, interacting, listening, or speaking with others. Communicates effectively, clearly, and concisely. Listens well and demonstrates a true appreciation for the information received, and asks open-ended questions to ensure understanding. Seeks to improve communication channels that foster open dialogue among peers.

DEVELOPING PEOPLE- Lives the Loganeam Member value, staying fresh and developing others, creating an environment around growth and development. Provides and embraces behavior-specific feedback/suggestions to grow personally and/or help others succeed. Regularly reviews development progress, recognizes and reinforces developmental efforts and improvements, and provides constructive coaching.

GUEST FIRST MENTALITY-Thinks and Acts Guest First. Maintains positive working relationships, treating everyone with courtesy, honesty, and respect. Interacts with internal and external guests to create experiences that exceed their expectations. Responds promptly to guest inquiries and issues.

YEAHAW ENTHUSIASM AND TEAMWORK- Lives the Loganrand, purpose, and values with contagious enthusiasm. Maintains a high level of energy and passion for fun; encourages individuality and inspires a team-oriented atmosphere. Identifies organizational goals and recognizes their role in it. Supports larger organizational agendas as more important than local/personal goals

CHANGE MASTERY- Is open to learning new methods and ideas. Embraces change, plans for contingencies, and manages resources effectively to meet multiple deadlines and goals. Prioritizes opportunities effectively as they arise. Executes daily responsibilities while also meeting the needs of internal and external guests. Implements changes by holding self and others accountable for adopting new policies and procedures.

LEADING THROUGH INFLUENCE- Interacts with all parties with the aim of building trust rather than power. Promotes the well-being of those around them. Demonstrates empathy, listening, stewardship, and commitment to personal growth toward others. Seeks to move management and personnel interaction away from trolling activitiesd toward a more synergistic relationship between parties. Applies appropriate leadership styles when influencing individuals or groups to accomplish goals. Establishes a personal power base built on mutual trust, fairness, honesty, and rational behavior.