Job Summary: Role: Live Nation Cleveland is currently seeking a candidate to fill the position of Box Office Assistant. Position will be based at our Chagrin Falls, OH promoter office but will also will work at/in venues throughout NE Ohio including Jacobs Pavilion and Lakewood Civic.
Responsibilities: - Provide quality customer service in person and over the phone.
- Help manage day of show staff and maintain all box office policies and procedures.
- Assist with personnel training, scheduling, and supervision.
- Interact positively and communicate effectively internally with ticketing staff, GM, talent bookers, marketing, venue guests, ticketing providers, artist, record labels, fan clubs, and tour managers as needed.
- Administer ticketing initiatives including, but not limited to, auctions, fan club sales, presales, sponsorship programs, promotional offers, VIP packages, platinum, and dynamic pricing.
- Create, complete, and manage accurate and timely reports, including daily ticket counts as needed.
- Create, maintain, modify, and manage all ticketed events in a computerized environment.
- Manage and monitor communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual event.
- Reconciliation and accounting of all ticket sales for each event.
- Responsible for daily balancing and reconciliation of all revenues collected from ticket sales and ancillary income.
- Inventory, maintain, and order all Box Office supplies and equipment as needed.
- Ticket processing and mailing as needed.
- Assist in box office financial reporting, maintaining accurate ticket reports and event reconciliation reports
- Perform other duties and responsibilities as assigned by Director of Ticketing or other management.
- Attend and contribute to various meetings, including weekly marketing meeting.
Qualifications: - Prior Ticketmaster HOST and Archtics experience is preferred
- Excellent customer service skills
- Excellent interpersonal and communication skills
- Handle multiple tasks simultaneously
- Work effectively under pressure and/or stringent schedule and produce accurate results
- Self- motivated, hardworking, team-player attitude
- Work in a fast paced environment and handle heavy workload that can present stressful situations
- Follow oral and written instructions and communicate effectively with others in both oral and written form
- Basic knowledge of Microsoft office programs (Excel, Word)
- Work extended and/or irregular hours including nights, weekends, and holidays, as needed
- Some travel required
Equal Employment Opportunity
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any
