Office 365 has millions of passionate commercial customers that depend on Office 365 services to help enable their business. When things don't work quite right, they rely upon in-application support experiences to help guide them to solving their issue. One area where Office 365 is leading the transformation is through reimagined digital support experiences with innovative in-service experiences, automated solutions, content, and frictionless support agent engagement.

The Office 365 Digital Support Team is on the forefront of digital transformation. We strive to understand common problems experienced by customers and leverage machine learning, in-app automation, and diagnostic capabilities to quickly resolve customer problems. The Office 365 Digital Support Team is new and growing. We're a small, diverse team that values collaboration and team work. We are in start-up mode, which requires team members at times to take on multiple roles as required to ensure high quality results. This environment provides a unique opportunity to help define and build a highly successful team.

The Office 365 Digital Support team is looking for a highly motivated and passionate Senior Software Engineer to act as a technical lead with the ability to scope and manage projects and own the technical design, planning and execution of tasks. You will help create support experiences for our customers while ensuring the team is following solid engineering principles. This position offers the ability to focus on multiple problem domains, spanning multiple platforms with full stack architectures.

The ideal candidate will be experienced developer with prior experience in a technical lead role and has a provide track record of delivering high quality code using C#, Azure, and modern web experiences that conforms to all engineering best practices. This position requires a candidate to be a strong collaborator capable of leading conversations and influence across multiple disciplines. The candidate must also be outcome focused and willing to take on multiple roles as required to drive decisions and results. In the end, you will own the impact of a scenario end to end and are willing to do what is necessary to get the job done.

This is a unique opportunity to establish yourself as an integral member of a growing team, focus on multiple technologies, while building leadership skills.

Job Responsibilities:

- Act as a technical leader

- Continuously improve the team's engineering systems

- Design and implement multi-layer service architecture solutions built upon technologies such as C#, Azure, Windows Workflow, etc..

- Drive conversations that help progress forward vision and work across diverse set of stakeholders to prioritize, define requirements, and measure outcomes

- Review and make constructive improvements to feature specs

- Maintain and enhance the quality of existing code/scenarios already in production

- Dynamically shift focus from front-end user experience to backend systems and architecture

- Understand our data and how it can be used to detect problems customer might be running into with the service

Required Qualifications:

- 7+ years' experience shipping production quality software

- 5+ years' experience with common design patterns Prior experience developing, deploying, and maintaining Azure based websites and services

- Language fluency in C#, HTML, AngularJS

- Prior experience as technical lead member of a team.

- BS degree in Computer Science or related field of study

Highly Desirable:

- Experience with Exchange/Sharepoint/Skype and similar collaboration technologies

- Understanding of data analysis and machine learning is preferred but is not a must

PLEASE NOTE: Relocation assistance not being offered for this position.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].