Job Title Reality Capture Support Engineer
Job Description Leica Geosystems, Inc. Reality Capture Support group is looking for a self-driven individual that excels in helping surveyors, engineers, and architects trouble-shoot issues deploying our HDS (High Definition Surveying) hardware and software products on their projects. This will also include providing expertise and guidance to customers on a variety of aspects that comprise the entire field to finish process using the Leica HDS hardware and software solutions. The skills we are looking for includes but is not limited to HDS Scanners, Cyclone, CloudWorx and CAD workflow, strong computer skills, Some Windows and Windows Server IT Experience, interpersonal skills. This person will report to the Reality Capture Support Manager.
Essential Duties and Responsibilities include:
- First line phone support.
- Answer incoming support calls and direct calls to support team members
- Recovering licenses in SalesForce
- Recovering when requested by email or phone
- Field Dealer License Requests to Regional Sales Managers
- Email request to Purchase Ordering and Regional Sales Manager for approval
- Fielding Lead Calls and Demo license requests to Regional Sales Managers
- First Level IT Support for installation and licensing issues.
- First Level Hardware Support
Language Skills: Spanish and/or French would be beneficial but not mandatory.
Reasoning Skills: The individual will need to be able to effectively communicate with a wide range of customer personalities. This individual will need find solutions to customer problems in a professional manner that is consistent with Leica standards.
Computer Skills are as follows: Individual must be proficient in Microsoft Office, Cyclone, AutoCAD, CloudWorx, Windows IT and internet skills. Familiarity with the following programs would be helpful. Revit, Navisworks, 3DReshaper, Camtasia Stidio.
Job ID 786BR
City Atlanta
Country United States
