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- It has come to our attention scammers are claiming to represent Avaya in interviewing and job offer opportunities. Please be aware of job offer scams through the use of internet and social media platforms. Avaya's interview process (including phone, video and/ or in-person interviews) is required for all positions prior to issuing an offer of employment. This process never requires payment or fees from job applicants. If you receive a suspicious email, text message or phone call about a job opportunity at Avaya, please do not provide any personal and/ or banking information or pay any fees. All candidates are required to apply to current openings via this website (careers.avaya.com) to be considered for employment. Avaya accepts no responsibility for any costs or charges incurred as a result of fraudulent activity
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Senior Telecom Systems Engineer
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Date: Feb 1, 2018
Location: Denver, CO, US
Company: Avaya Corporation
About Avaya
Avaya is a recognized innovator leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Short Description
This position can be located anywhere in the United States.
Overview: The ideal candidate is someone whom has expertise in the telecommunications and cloud space. This individual contributor must be well versed in requirements analysis, design, configuration and implementation of enfieldlutions, but also be able to support wnfield existing systems. Successful candidate must have the ability to obtain and maintain a Federal Government security clearance (not initially required, but needs to qualify).
This is not a presales role, however, the engineer must be able to translate customer requirements and technical project objectives into operational end user / customer solutions. Once the solution is operational, the engineer will provide Tier 3 subject matter expertise for software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Will perform as an SME for complex issues and is the internal representative in critical escalations.
Other Duties: Proactively reviews customer networks and determines where there may be issues by using multiple combined SW / HW components or cross multiple platforms using multiple protocols. Works with management and teams to implement resolutions and remediation. Work may include lab management, mentoring lower level engineers, and performing project management.
Prefer Technical Expertise in the following:
Unified Communications Cloud related areas:
- Avaya Aura 7.0+
- Avaya Session Manager
- Avaya Communication Manager
- Avaya System Manager
- Breeze
- Avaya Media Server
- Avaya Multimedia Messaging
- Avaya Session Border Controller
- Equinox Management Server
- Equinox Media Server
- SIP protocols
Required Work Experience:
- This individual must have Aura Red Stack experience to help design, implement, and customize Avaya phone systems, change control windows, patches, etc.
- 1-2 years of experience with at least 3 of the solution products listed
- 3+ years of experience with Cloud Service delivery
- 3+ years of experience with Avaya Aura technology
- Strong knowledge/experience with SIP protocols
- Avaya Technical Certifications with the solution products
- Must displays expertise in industry protocols, solutions and customer situational management.
- Must be able to act independently and works on problems of diverse scope.
Educational Requirements: - 5 - 6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent
- Bachelor degree or equivalent experience
- Master degree or equivalent experience
*li-post GLDR
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.
Nearest Major Market: Denver
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