Senior Field Service Engineer
Location: North East / Boston
Provide technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica.
Responsibilities: - Provide installation support, maintenance, modification and/or repair on various Confocal Microscopes
- Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customerxpectations
- Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Leica policies.
- Actively support the sale of service contracts, assist sales representatives and service engineers with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue.
- Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a professional manner.
- Maintain spare parts stock within budgetary limits in order to maximize t Time Fixpair metrics.
- Control expenses in order to maximize the profit contribution to the company.
- Represent the company in a professional manner in order to install confidence within current and prospective customers of Leica SP products.
Qualifications Basic Qualifications: - High School Diploma or equivalent
- 3+ years of industry experience (Military)
Preferred: LMSRSR
