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iHeartMedia
Job Summary: As the leading media company in America, iHeartMedia delivers music, news, talk, sports and other content to diverse audiences across multiple platforms, including: broadcast stations; online via iHeartRadio and on its stationsndreds of websites; HD digital radio channels; satellite; smartphones; iPads and other tablets; in-vehicle entertainment and navigation systems; and via live events. With over a quarter of a billion monthly listeners in the U.S., iHeartMedia has the largest reach of any radio and television outlet in America.
The senior application support engineer will serve in a role as a point of escalation for critical and non-critical application-related issues, document resolution, consult on new application releases and participate in release activities.
The Senior Application Support Engineer will:
- Repair outages on enterprise applications, perform proper root cause analysis and ensure systems operate properly.
- Align engineering development requirements with the capabilities of site infrastructure and become proficient in understanding how each software component, system design, and configuration is linked together to form an end-to-end solution on a small sub-set of applications.
- Participate in the design of architecture and automation that deliver against strict requirements for functionality, scalability, performance, and reliability, working closely with software developers and QA engineers prior to production release to ensure smooth transition into production.
- Advise on best practice configuration for new and updated systems.
- Monitor, diagnose and triage service application issues for enterprise web platforms.
- Quickly determine business impact during troubleshooting.
- Create pre-production code backups, new code updates, configuration file updates, application configuration changes, application engine installation and setup, registry changes, virtual and physical IP address assignments.
- Use automation/scripting languages to create internal solutions for common problems, adjust complex customer applications and cache configurations as necessary, and optimize environment variables.
- Document system incident and change management systems and prioritize escalated issues in on-line issue tracking system.
- Verify and reproduce system operation issues and diagnose by interacting with development to understand the problem through database querying, log file analysis, error correlation, scripting, and data analysis.
- Serve in an after-hours support on-call rotation as an escalation contact and subject matter expert for service trouble incidents, and triage incoming issues.
- Correctly prioritize efforts to solve issues when appropriate or expedite, and determine when further escalation is needed.
- Identify areas to reduce errors, implement automation and improve operational efficiencies.
Qualifications: - Working knowledge of IIS and web-based applications; Salesforce experience is a plus.
- Working knowledge of high availability configurations, load balancers, capacity planning, performance tuning
- Working knowledge of application support and troubleshooting in a tiered server architecture
- Understanding of various types of authentication methods for applications
- Understanding of DNS, Active Directory, and SFTP
- Knowledge of Tomcat, Jboss, and Java based application servers.
- Working knowledge of scripting languages such as PowerShell, SQL
- Ability to work in a fast-paced environment and learn new technologies quickly
- Understand industry best practices regarding governance, security, change control, problem management and incident management
- Strong troubleshooting skills in a Windows environment, Linux also preferred
Required Experience: - 3+ years working in a Production environment handling various application-related issues.
- 3+ years working with enterprise middleware and peer-to-peer distributed systems
- Bacheloregree in Computer Science or related discipline is highly preferred
- 5+ years working in Information Technology field
Location San Antonio, TX: 20880 Stone Oak Parkway, 78258
Position Type Regular
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
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Current employees and contingent workers click to apply and search by the Job Posting Title.
