Job Description Summary
Job Description Software Quality Engineering for Dev Ops is responsible for triaging, investigating, and processing post-production issues that have been escalated into Research and Development department. This position will provide advanced product and enterprise system-level technology support to the Global Customer Support organization for proprietary software and hardware. This employee will play a key role in identifying, managing, and resolving product complaint escalations, and expediting resolutions for the BD Medication Management System product offerings.
Responsibilities: - Track and update post-production issue tracking system in TFS
- Handle escalation efforts and coordinate the efforts of other SQE/SWE engineers
- Test and release hotfixes as needed
- Applies software engineering knowledge to tasking (eg. design reviews, testing and troubleshooting, etc.)
- Participates in research, validation, and implementation of software releases
- Interprets product design and requirements to engineer test approach and generates test plans and test cases
- Ability to become an a expert in critical areas of the system and influence project test solutions
- Ensures compliance with the Quality System when handling production issues and releasing product improvements and solutions
- Participate in product development projects, to maintain their advanced product knowledge
- Assist support organization in preparing to support the latest releases and software updates
*Note: Office operation hours are approximately 9am-6pm, 5 days a week, with possible travel required. This is a full time position, and does also require participation in the on-call after hours R&D support rotation.
Technical Skills: - Advanced technical knowledge
- Microsoft operating system and Microsoft's server products
- Windows Server 2012/ Windows 10
- Active Directory knowledge
- Understanding of Group Policies
- Advanced experience in reviewing and deciphering application and OS logs
- Databases SQL Server (SQL 2012)
- Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
- Microsoft and Cyber Security a plus!
- Knowledge of additional Windows Services
- IIS and Web Applications
- SQL Server / Server Agent
- SQL Reporting Services
- Advanced Networking
- Wireless
- DNS
- DHCP
- LAN/WAN
- Ports
- VMware experience or exposure
Soft Skills:
- Critical thinking and problem solving skills a must
- Excellent time management and multitasking skills required
- Excellent written and verbal communication skills, with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality, customer service, and patient safety
- Ability to understand and communicate complex technical systems to a non-technical audience
- Works well independently and with minimal supervision
- Works well in a team and other business unit stakeholders
- Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations
Education & Experience - BS, Computer Science or technical degree and 2 years in the industry, or 5 years related experience
Preferred Certifications
#LI-TECH
Primary Work Location USA CA - San Diego TC Bldg C&D
Additional Locations
Work Shift
