General Summary: Under the general supervision of the Practice Manager, performs a variety of clerical tasks related to the customer service of our patients. WellSpan Medical Group recognizes that the Physician Office Assistant is often the first and last person that our patients, families and visitors encounter when they contact or visit our offices. WellSpan Medical Group provides training to our Physician Office Assistants to instill confidence in their ability to create a welcoming environment and well-coordinated experience for everyone.
Duties and Responsibilities: 1 Answers telephones, routes callers, takes messages and provides routine information to callers.
2 Greets and registers patients in accordance with established policies and procedures.
3 Schedules patient appointments within established parameters.
4 Performs various duties for effective check-in and check-out of patients.
5 Prepares schedules and encounter forms for daily visits.
6 Handles walk in patients in the appropriate manner.
7 Ensures that Race, Ethnicity and Language is documented as appropriate.
8 Processes patient charge and collects copays and deductibles.
9 Performs various tasks related to end of day batch control, cash drawer etc..
10 Enters and/or retrieves data from established computer files.
11 Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
12 Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
13 Researches billing questions and problems for patients with centralized billing service.
14 Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
15 Complies with all HIPAA rules and regulations.
16 Processes mail including scanning and tasking if applicable.
Department Description:
The WellSpan Medical Group is a large multi-specialty group spanning across south central Pennsylvania and northern Maryland. WellSpan Medical Group Providers and staff work together to offer care and treatment for conditions ranging from simple to complex. We employ a large array of specialists and experts to meet the needs of the communities we serve. The WellSpan Medical Group is proud of our collaborative culture and strong commitment to patients, families and visitors.
Please click to learn more about WellSpan Medical Group or to learn more about this practice.
About WellSpan:
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multi-specialty medical group of more than 850 physicians and advanced practice clinicians, a home care organization, six respected hospitals, more than 15,000 employees, and 160 patient care locations. The region's only accredited Level 1 Trauma Center and Primary Stroke Center with an endovascular neurosurgery program. WellSpan is consistently recognized by IMS Health as one of the Top 100 Integrated Health Networks in the United States and has been recognized by Health Imaging and IT as one of the nation's "Top 25 Connected Healthcare Facilities." IMS Health is the leading provider of information services and technology for the healthcare industry.
The Community:
WellSpan Health facilities are located in multiple counties across south central Pennsylvania and northern Maryland, all offering an ideal living environment to match the quality of work-life balance youseeking. The area offers abundant outdoor and cultural activities, including restaurants, theatre, golf courses, hiking trails, water sports and historic tours. Additionally, our communities are a short drive from several, large metropolitan areas including the Baltimore/DC metro area and Philadelphia.
If you value a strong sense of community, the more palatable pace of rural living, and the convenience of a workplace close to home, yourealize the advantages of considering WellSpan Health as part of your future.
Required Skills - Strong verbal and written communication skills
- Strong computer skills (Proficient in Microsoft applications)
- Medical Terminology preferred
- Customer Service
- Knowledge of medical office operations to include reception, billing and insurance and general office skills preferred
Required Experience
- Professional Medical, Administrative or Business School, experience in a physician office setting or 12 or more months of proven customer service experience
Job Location Gettysburg, , United States Position Type Full-Time/Regular
Schedule
Days
Additional Scheduling Info
Monday and Tuesday: 8 am - 4:30 pm Wednesday, Thursday, Friday: 8:30 am- 5:00 pm No evenings and no weekends
Additional Requirements N/A
