Be a part of the E-Business Suite success story. Work with Oracle*s world class technology to develop, implement, and support Oracle*s global infrastructure.
Provide support to internal users of Oracle Applications and legacy applications and ensure maximum efficiency in the use of those applications. Respond to requests for support by users. Test and coordinate testing of new releases of Oracle Applications. Log bugs against applications and follow up with IT and Development. Monitor future applications releases. Train users on features of applications. Maintain applications responsibilities based on work group of user. Act as reporting resource. Represent users at Data Center meetings, user meetings at quarter end and whenever necessary. Carry a pager during designated support periods.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS or equivalent experience in programming on enterprise or department servers or systems.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Qualifications Oracle Data Cloud
PIR Engineer
As a member of the Platform & Infrastructure Reliability team, you will work as one of our PIR engineers and you will play a key role in the advancement and success of our tiered support model. You will be at the forefront of supporting and troubleshooting our numerous compute resources. Using industry best practices and innovative approaches, you will aim to provide exceptional technical support with a focus on customer service.
Specific responsibilities include:
- Tier 2 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function
- Own key 3rd party software management (e.g., AWS Services, SASGrid, LogicMonitor, ActiveBatch, etc.)
- Create and maintain materials that outline and support our tiered support model, associated processes, and overall system components that are supported
- Train and support junior team members in resolving product support tickets
- Proactively identify ways to optimize the product support function
- Coordinate with Tier 3 support to establish and manage clear escalation guidelines for supported system components
- Assist broader IT Operations team with Tier 2 triage of Application Support tickets
- Automate recurring tasks
Skills and Qualifications: - A two or four year technical degree (Computer Networking Systems, CS, CIS, etc.)
- Systems or network administration certifications a plus
- Linux and Windows Administration Experience
- TCP/IP networking experience
- Active Directory ers and Computers experience
- Comfort with permissions and security troubleshooting
- Must be a team player
- Highly organized with strong attention to detail
- Excellent time-management skills, and the ability to manage complexities and competing priorities
- Ability to combine judgment, experience, analytic skills, and business knowledge to make sound decisions
- Strong Interpersonal/communication skills with an eager customer service orientation
- Must have excellent interpersonal skills and sound oral and written presentation skills
- Ability to excel in a fast-paced environment and work under pressure
