DESCRIPTION Do you want to influence the experience of millions of customers? Do you want to work in a collaborative environment that impacts products and software from across the company?
Our team is working towards building software for a new messaging-based contact channel for Amazon Customer Service with an Automated Assistant (ChatBot). Despite continuous improvements in our self-service offerings on Amazon.com, many customers still prefer to get support using natural language. Our intention is to answer questions and solve customer problems using automation to allow us to scale with the number of customers that use our marketplaces every day.
We are looking for strong software development engineers who are results-oriented, data driven, innovative and passionate at creating new comprehensive customer engagement services/solutions. You'll work on cutting edge technology such as machine learning and natural language processing and understanding to build the world's most innovative customer experience solutions.
As a Software Development Engineer on this team, you will collaborate with other experienced and senior software engineers to drive improvements to our technology, design and develop new services and software solutions, and build and track metrics to ensure high quality results. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's questions using an automated assistant. You will have the opportunity to work with business partners, leadership and other software developers, influence and drive product vision and lead the design of our systems. At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.
We use Kanban, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.
We are seeking Software Development Engineers excited by this opportunity. If this sounds interesting, we'd love to hear from you.
BASIC QUALIFICATIONS - Bachelor's degree in Computer Science, Computer Engineering or a related field.
- Strong problem solving and analytical abilities
- Proficiency in at least one modern programming language
- Minimum of 2 years' industry experience as a software development engineer
PREFERRED QUALIFICATIONS - Eager to learn and learn fast, enjoy a fast paced environment
- Self-directed, demonstrate leadership potential and a team player
- Proven ability to work effectively in a cross-functional team
- Experience with scalable distributed systems and service oriented architectures
- Practical experience with software engineering best practices
- Excellent written and oral communication skills
- Driven to provide the best customer experience via technology
- Ability to drive innovation
- Masters' degree in Computer Science, Computer Engineering or related technical discipline
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
