Title Sr Staff Services Engineer - ServiceMax Integration
Job Number 3056615
City All US Cities
Career Level Experienced
Relocation Assistance No
Business GE Digital
Business Segment Digital Services
Function Services
Country/Territory United States
U.S. State, China or Canada Provinces Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Role Summary/Purpose In this role, you will work closely with customers as part of a project team and will be responsible for overall technical guidance for one or more ServiceMax Professional Services integration projects as part of overall ServiceMax solution deployments. You will act as a technical team lead and individual contributor, performing software implementations, tailoring of software applications, and integration into enterprise systems.
Essential Responsibilities - Lead the implementation and integration of technical solutions for customers. Own technical deliverables for assigned area of work.
- Senior level Integration Architect, responsible for designing and developing integrations between the ServiceMax field service solution and a broad range of other cloud and on premise business systems
- Liaison with the Product Management and Development teams to help build best practices within the North American region
- Support estimating technical effort required to implement solutions
- Contribute to technical analysis activities, such as requirements gathering and product gap analysis of user requirements
- Deliver detailed design specifications as per customer requirements
- Complete assigned deliverables, such as technical designs, functional integration designs, and extensions for map layers
- Engage throughout the entire lifecycle on projects and provide feedback on architecture, design, and functionality while working closely with team members
- Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions
- Follow technical review processes and provide insights for product enhancements
Additional Responsibilities: - Lead with cross-functional teams as required for the solution and implement processes to ensure best use of ServiceMax products and services to meet project requirements
- Effectively communicate both verbally and in writing with team members, customers, and leadership
- Lead onsite workouts and develop technical presentations for internal and external customers
- Effectively apply project execution methodology and standards
- Successfully translate business and technical requirements into functionality that drives customer results
- Maintain & continuously update technical skills and knowledge
- Work independently as well as part of the team
Personal Skills: - Ability to focus on the critical business outcomes and drive teams to achieving these goals
- Multi task and manage multiple projects simultaneously
- Good interpersonal skills
- Ability to work well with multiple vendors and customers during any project implementation
- Strong presentation and communication skills
- Passionate about customer satisfaction
- Capability to quickly adjust expectations, with focus on customer outcomes
- Willingness to accept and promote change
- Ability to quickly learn and acquire deep understanding of new software applications and environment
- Influences and energizes others toward the common vision and goal
Qualifications/Requirements Basic Qualifications: - Minimum of 8 years related work experience designing or implementing 24X7 mission critical software applications, involving mobile client, relational databases and data synching processes
- 5 years' experience with SAP and/or Oracle EBS architecture
- 5 years' experience with force.com / salesforce.com
Eligibility Requirements: - Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
- Must be willing to travel 25%.
- Must be willing to work from a home office when not traveling.
Desired Characteristics - Works with ServiceMax professional services and our S/I partner's delivery organization to staff additional development resources as needed to accomplish integration projects on time and on budget.
- Aligns with ServiceMax Enterprise Architect to ensure consistent design and development approaches to customer projects.
- Responsible for ensuring overall technical integration approach leverages industry best practices and ServiceMax partner solutions where applicable.
- Works with enterprise platforms (force.com, sap, oracle, etc.) and cloud-focused integration middleware platforms (Informatica, Jitterbit, Magic, etc.) to ensure comprehensive large scale enterprise architectural alignment with ServiceMax, and appropriate scalability and performance of the deployed solutions.
Skills and Experience: - 7+ years as integration architect with or for Fortune 500 companies
- 5+ years' experience with SAP and/or Oracle EBS architecture
- 5+ years' experience with force.com / salesforce.com
- Ability to work in a globally distributed team environment, liaising with on-site teams and customers
- Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment
- Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
- Strong presentation skills; able to effectively present and defend point of view to a variety of audiences
- Salesforce technical certifications preferred
- BA required - Computer Science Degree preferred; masters or PHD preferred
- Ability to travel for multi-day workshops and meetings; Travel estimated at no greater than 25%, but could be week long in certain circumstances
#DTR
About Us GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. ServiceMax from GE Digital is a leading industry provider of field service management software - an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.
ServiceMax brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We're rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. Come be part of our innovative team!
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening.
