Position Title Sr. Field Support Engineer
Business Group Control Products and Solutions
No. of Positions 1
Requisition Number 74196BR
Job Category Sales, Services, and Solutions
Relocation Eligible No
Position Summary Lansing-MI, Jackson-MI OR Fort Wayne-IN
The Field Support Engineer serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:
Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Evaluate and approve operational quality of system equipment.
Serve as company liaison to the customer for multiple topics.
Participate in the establishment, measurement, and achievement of customer satisfaction metrics.
Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
Provide leadership for project engineering teams, contract employees, and project support personnel.
Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).
Communicate with Rockwell Automation and customer management regarding project details.
Support an environment conducive to successful team interaction and customer satisfaction.
Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position.
EOE, M/F/Disable, Vet
Minimum Qualifications - Bachelor's Degree, or in-lieu of a degree, a minimum of 4yrs working experience, preferably in Engineering, Manufacturing, Industrial Automation, or Technology related field.
- A minimum of 5+ years of experience in industrial automation, preferably in Automotive, Pulp & Paper, Metals, Food & Beverage, Water/Waste Water industry.
- Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Desired Qualifications: - Must be able and willing to travel up to 30% of the time.
- RA Products including VFD (variable Frequency drives) and drive systems.
- Networking experience including Ethernet networks.
- Experience in a leadership role.
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations to essential functions of the job will be made if appropriate.
Rockwell Automation is an Equal Opportunity Employer.
Country(s) United States
EEO Statement Rockwell Automation is an Equal Opportunity/Affirmative Action employer.
If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at .
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Company Overview Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth - and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.
Work State/City Fort Wayne - Indiana, Kalamazoo - Michigan
