Departmental Duties
o Adheres to all standards, policies, and procedures (SOPs, etc.).
o Assists the Director of Marketing to implement campaigns in accordance with the programme or plan.
o Maintains and administers media plan in a structured and systematic manner.
o Assists to maintains the inventory and ordering of collaterals, media kits or corporate gifts.
o Assists to ensure media kits and other Marketing Communications related material originating from hotel is appropriate, error-free and brand compliant.
o Assists with managing and organization of all on-property and off-property promotions (F&B events, chef appearances, spa promotions).
o Maintains all hotel images and video assets such as photos, renderings, videos, slide shows, presentations, artwork, design files…etc.
o Maintains communication and coordination with external agencies.
o Reviews and provide guidelines, as well as assisting to develop or enhance hotel presentations for internal and external uses.
o Manages and follow up with Accounts on purchase orders, payments as relevant.
o Provides insights and creative support for quarterly priorities - competitor reviews, communication platforms and key messages.
o Supports hotel photo or video shoots.
Customer Focus:
o Responds to trade or guest requests and needs professionally, timely and with passion.
Colleague Relations:
o Be energetic, enthusiastic, resourceful, helpful and passionate to exceed expectations.
o Immaculately groomed and articulate, highly professional appearance.
o Responds to trade, media or guest requests in a professional and timely manner.
o Be resourceful to provide information or note down requests from other colleagues.
o Demonstrates business ethics and personal integrity.
o Approaches work with a sense of urgency and purpose.
o Allocates time and resources effectively when faced with competing demands.
o Develops and uses systems to organize and keep track of information.
Administration Duties:
o Prepares monthly departmental and marketing reports.
o Ensures timely response to all guests, agencies or stakeholders' enquiries.
o Manages all purchase orders, tracking and filing.
o Desk research eg. competitor's activities monitoring, market events happening etc.
o Maintains in-house, city and regional events/holiday calendar.
Additional Duties:
o Other duties assigned by hotel management.
Experience - Minimum 1 year of experience working in a 5-star hotel, luxury retail, agency or marketing environment in a similar role
- Previous working experience in the Middle East is an advantage
- Hotel pre-opening experience is a great advantage
Skills - Excellent communication skills
- Good verbal and written communication in English
- Knowledge of spoken and written Arabic is a great advantage
- Ability to follow up and complete tasks according to plan
- Highly competent in using Word, Excel and PowerPoint
