Job Title Help Desk Assistant
Job Description Provide first-tier, technical support & problem solving management to end users on issues of computer operations, including installations, setup, error messages and application use.
Candidate must have the ability to identify research and resolve technical problems in a Windows 7 & Windows 10 environment. Candidate would need to have superior customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures.
Auto req ID 35637BR
State/Province North Carolina
Required Security Clearance None
Shift Other
City Charlotte
US Citizenship required No
Advertising Title Help Desk Assistant
Required Skills and Education Hands-on experience with MS Office 2016 Applications, Internet Explorer and Outlook
- Experience with Windows 7, Windows 10, Citrix, VPN and Remote access
- Experience with Dell & HP laptops and desktop computers, along with a variety of peripheral support
- Ability to manage Active Directory user, group and computer accounts
- Experience in installation and support of PC hardware and peripherals, such as HP printers
- Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration
- Knowledge of security applications including antivirus software
- Knowledge of Blackberry, Android and iPhone a plus
Company 907_BAE Systems Shared Svcs Inc
Postal Code 28277-3439
Regular or Temporary Regular
Posting Requirements Internal
Department 907_ITHD_ESS IT
Country United States
Job Family Help Desk
Preferred Skills and Education 3+ Years with HS or 2+ Years with AA or 0+ Years with BS
Windows, Microsoft Office suite, Active Directory, Remedy ticketing software, remote troubleshooting
Travel Percentage
About BAE Systems, Inc. BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services. People are the greatest asset in any Company. BAE Systems is committed to hiring and retaining a diverse workforce. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
Job Category Other Professionals
