Job Description

Job Title

CRM Administrator

Department

KPMG Lower Gulf Markets Team

Scope

All service lines Audit, Tax, Advisory

Reports to

Location

Based in Dubai

Department Information

The function of the Markets team is to help support the growth and development of KPMG's business across the Lower Gulf region, through its offices in Dubai, Abu Dhabi and Oman.

The Markets team is actively focused on driving excellence in all marketing and business development practices and is responsible for services such as thought leadership development, research and surveys, key account management, bid management, CRM, events, PR, graphic design, sector initiatives, communications, digital marketing and sponsorship.

To further enhance the delivery of marketing and business development services across the firm, we are expanding the team, leverage best-in-class tools, developing and implementing new communications and training programmes.

Purpose of Role

Reporting to CRM Analyst within the Markets Department, the CRM Administrator will serve as a gatekeeper of all data entered in CRM.

The purpose of this position is ensure data cleanliness in CRM and regular reporting

Roles and responsibilities

· Create periodic reports and dashboards based on CRM data

· Be a data gatekeeper and closely monitor all records created on CRM

· Address User queries from all departments and levels

· Create/Disable CRM access

· Own and maintain the CRM database

· DE duplicate: Ensure no duplicate records in CRM

· Monthly NFR Reports

· Monitor and correct Sector mapping in CRM

· Manage Client Grouping in CRM

Qualifications and Background

· Bachelor degree from recognized university.

· 2-4 years post-qualification experience - ideally gained in a large organisation

· Prior work experience as a CRM Administrator

· Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

· Innovative problem-solver who can generate workable solutions and resolve complaints.

· Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

Skills and Profile

· Excellent analytical skills

· Ability to synthesis large data to derive meaningful insights

· Highly proficient in MS Excel and MS Power Point

Ø Vlookup

Ø Pivots

Ø Graphs/ Charts

Ø Formulae

· Prior knowledge of MS Dynamics CRM

· Effective organisational and project management skills

· Ability to work under pressure with challenging deadlines, multiple stakeholders and opinions

· Good attention to detail

· Ability to meet tight deadlines

· Energetic, positive and motivated team player