We are now looking for a talented CRM Executive to join our Off Season marketing team working across the Middle East region. This is a great role for an ambitious and innovative candidate to join a successful and growing business. Reporting to the Digital Marketing Manager – Off Season and providing tactical support across the full spectrum of Retention marketing functions (CRM, Customer Insight and Email Marketing)

Key Objectives:

• Execute CRM retention campaigns across the full project lifecycle, ensuring all campaigns meet business objectives.
• Provide and present campaign performance reviews and relevant insights to the business.
• Support the growth and development of a profitable database.
• Help the business meet its revenue targets through proactive execution of the customer lifecycle and CRM strategy.
• Increase customer retention and loyalty through the execution of innovative customer retention strategies.
• Recommend best-in-class experiences for our customers that will add value to the business.
• Provide support on development and execution of key retention projects to improve segment profitability and retention metrics.
• Implement and analyse data and research, presenting relevant insights to the business
• Help deliver relevant, best-in-class experiences for our customers

Essential Skills & Requirements:

• 2 years’ experience in a similar role with a grasp of the luxury market
• Works independently in a structured manner
• Flexibility and multi-tasking are also essential
• Experience of working in a fast-paced environment
• Knowledge of database segmentation techniques, marketing and campaign analysis
• Strong analytical skills and commercial acumen
• Strong communication skills and ability to present complex data clearly to stakeholders across the business advantageous
• MUST HAVE advanced Excel skills

About Us:

YOOX NET-A-PORTER GROUP is the world’s leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000.

YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores and , and multi-brand off-season online stores and as well as numerous ONLINE FLAGSHIP STORES, all “Powered by YNAP”. Through a joint venture established in 2012, YOOX NET -A-PORTER GROUP has partnered with Kering to manage the of several of the French group's luxury brands.

In 2016, YOOX NET-A-PORTER GROUP joined forces with Symphony, an entity controlled by Mohamed Alabbar’s family, to establish a ground-breaking joint venture to create the Middle East’s undisputed leader for online luxury retail.

Uniquely positioned in the high growth online luxury sector, YOOX NET-A-PORTER GROUP has an unrivalled client base of more than 2.9 million high-spending customers, 29 million monthly unique visitors worldwide and combined 2016 net revenues of €1.9 billion. The Group has offices and operations in the United States, Europe, Japan, China and Hong Kong and delivers to more than 180 countries around the world. YOOX NET-A-PORTER GROUP is listed on the Milan Stock Exchange as YNAP.

For further information: www.ynap.com | Linkedin: | Twitter:

YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.