No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
We are looking to recruit a talent Emirati candidate as Contact Centre Agent for Al Futtaim Honda in Dubai to achieve a high level of customer satisfaction for all stake holders, by providing the best quality of service in answering queries, resolving problems, and ensuring the timely closure of all service requests.
Your responsibility will be as below:
- Handle/Manage all customers' calls/transactions on all areas of operations and relevant departments in a timely, courteous and professional manner.
- Accurate capture of customer/ transaction comments.
- Working on other related process or Ad-Hoc Contact Centre projects during work hours.
- Process KPIs are adhered to and achieved consistently.
- Follow communication “scripts” when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
To be a successful candidate for this role: You must be an Emirati hold UAE national passport and UAE national book, You should hold High School Certificate or above. Minimum experience at least 2 years' in Contact Center domain. You should have an Excellent verbal communication, strong English skills, Ability to handle multi tasks, Good knowledge of MS Office (Excel) and Problem solving techniques, Self-motivated and patient, Team work spirit. Flexible and willing to fulfil work requirements including work location and CC 24/7 shift schedule.
We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
