KANTAR TNS

Account Manager– Quantitative Research (M/F)

Permanent contract

ROLE DELIVERABLES:

Development of Client relationships:

• Maintain and nurture client relationships
• Develop new business from existing clients
• Good understanding of client business and market
• Manage and promote delivery to client expectations

Financial management:

• Accountable for managing projects and team to drive positive GM and profit
• Responsible for bringing and managing 2-3m AED revenue
• Pricing for success and profit
• Works with internal and external clients to identify cost effective solutions

Proposal process:

• Accountable for creation and integrity of proposal and pitch (focus on benefits)
• Responsible for turning complex research approaches into workable & profitable solutions

Project management / Fieldwork:

• Required to write proposals, design questionnaires, discussion guides, put together presentations with minimal input from a senior source
• Determine tasks and actions for exec team, allocate resources effectively, schedule and meet deadlines, brief support services, manage and evaluate project progress
• Suggest process improvements to suppliers and team
• Set standards of excellence, ensures high quality through thorough checking procedures
• Drive integration of team members to deliver excellence
• Clarify and manage roles and budget within project team
• Oversee change to meet business and client needs
• Manage the creation & review of materials to meet client needs
• Conduct qualitative fieldwork and analysis with minimal supervision (Qualitative Space)
• Design & facilitate insight generation & creative concept development (Ideas Architects)
• Should be able to build a story - client ready

Analysis/reporting:

• Provide sound guidance on analysis techniques and “finding the story”, finalize and ensure strategic content of conclusions and recommendations, always adding value to research results (both qualitative and quantitative)
• Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need
• Analyze data patterns in detail to understand significance and identify appropriate action (Quality Assurance)

Leadership, team and people management:

• Identify skills gaps and growth potential of team members, involve execs and juniors in planning and design of project, provide on the job training
• Ensure team members have objectives & development plans to support team goals and company strategy
• Assist in recruitment and development of staff in line with team and company needs

Communication:

• Actively listen and communicate openly with clients and internal teams
• Clearly and persuasively communicate complex issues, internally and externally
• Clearly and accurately write reports, presentations and proposal documents
• Deliver client presentations (both qualitative and quantitative)

KNOWLEDGE AND SKILLS REQUIRED:

Minimum skills and knowledge:

• Completed tertiary education – degree in Marketing, eg. B Com/B Bus Sc (preferably Hons)
• Minimum work experience of AM – 4 years and SAM – 6 years in the research industry
• Research acumen
• Analytical ability with proven numeracy skills
• Computer literacy – proficiency on all MS Office packages
• Business writing skills
• Presentation skills
• Basic commercial skills (cost and time management)
• Strong attention to detail
• Organization and administration skills
• Project Management skills
• Proven people and client Management skills
• Advanced analytical skills-Conjoint segmentation
• Statistical tools like Correlation, Regression, MDS, etc

Behavioral dimensions:

• Communication skills
• Team management skills
• Ability to multi-task
• Ability to handle stress/work under pressure
• Initiative
• Business etiquette
• Deadline orientated