THIS IS WHAT FUTURE FOCUS FEELS LIKE

STRATEGY AND DEVELOPMENT

Head – Experience Design - Upcoming Position

The group maps out where we’re going, what that means, and what it looks like,Design & development translates strategies into experiences plans & projects.

JOB PURPOSE

You will lead medium and long-term entitative experience design development, being the subject matter expert for; B2B, B2C, for Dubai Airports.

Your experience will Drive a culture for a design that puts the customer at the center of the experience design process with a focus on emotional engagement of the customer, into working prototypes and infrastructure solutions that are an economically feasible investment of the experience design.

You will lead the curation of experience design solutions across Dubai Airports in line with the development plan objectives and priorities and validate experience designs are performing against original customer insight, and customer requirements.

You will actively manage the design interpretation, ensuring all experience design outputs are a fully considered solution responding to the original customer requirements.

QUALIFICATION

You will be educated to degree level or equivalent in customer experience design and management, focused on innovative service design. It is expected that you will have been in a similar role between 5 to 10 years.

Experience & Knowledge

Alongside project delivery experience together with exposure to live operational construction development, your role is primarily focused on front end design and definitions.

You should also have:

Innovation and application of customer research information to experience design.

Application of new technology in an operational and commercial environment.

In depth understanding of customer product and service design, including concepts and applications.

Comprehensive analytical and research skills.

Strong commercial astuteness.