The group maps out where we're going, what that means, and what it looks like, Design & development translates strategies into experiences plans & projects.
Job Purpose - You will lead medium and long-term tentative experience design development, being the subject matter expert for; B2B, B2C, for Dubai Airports.
- Your experience will Drive a culture for a design that puts the customer at the center of the experience design process with a focus on emotional engagement of the customer, into working prototypes and infrastructure solutions that are an economically feasible investment of the experience design.
- You will lead the curation of experience design solutions across Dubai Airports in line with the development plan objectives and priorities and validate experience designs are performing against original customer insight, and customer requirements.
- You will actively manage the design interpretation, ensuring all experience design outputs are a fully considered solution responding to the original customer requirements.
REQUIREMENTS Qualification You will be educated to degree level or equivalent in customer experience design and management, focused on innovative service design. It is expected that you will have been in a similar role between 5 to 10 years.
Experience & Knowledge
Alongside project delivery experience together with exposure to live operational construction development, your role is primarily focused on front end design and definitions.
You should also have:
- Innovation and application of customer research information to experience design.
- Application of new technology in an operational and commercial environment.
- In depth understanding of customer product and service design, including concepts and applications.
- Comprehensive analytical and research skills.
- Strong commercial astuteness.
ABOUT THE COMPANY THIS IS WHERE THE FUTURE STARTS
We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.
Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.
