This role provides the first point of personal contact with the present / potential customers (internal / external) and handles the cash related transactions of such customers.
This role also processes customer's instructions with respect to drafts, remittances and exchange. Competencies which deliver courteous and informed treatment of customers need to be combined with general understanding of the organization's products/services and other background knowledge for providing simple services directly.
Thorough knowledge of products and related delivery procedures are a pre-requisite.
Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts.
Providing additional customer services including issuance of drafts, manager checks, fund transfers and exchange services.
Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks.
Balance cash daily. Opening and closing of cash & preparation of teller blotter.
Enter transaction data correctly with appropriate explanations so that transaction processing quality is maintained.
Maintain an attractive reception area to support the projection of professional and friendly image. Resolve problems or discrepancies concerning customers' accounts.
Ensure customer identification, transaction purpose and signature verifications.
Maintain strict control of confidential documents / secured negotiable items / customer & bank records to prevent loss or misuse.
