Job Title Collections Strategy Manager Reports To (Title) Head of Analytics & Retail Policy
Organisation Unit Analytics & Retail Policy, Credit & Risk Location Head Office, UAE
Organisation Unit Purpose
The Unit is tasked with measuring and controlling Credit Risk. This is done through: a) the development of Credit Risk Policies that follow the UAE Market dynamics but also incorporate the specific Risk Appetite of the Bank in order to acquire and maintain healthy and diversified Credit Portfolios. b) the development of analytical tools and Risk MIS to support the identification and control of Credit Risk. c) the development and implementation of a comprehensive collections strategy.
Job Purpose To design and develop Collection Strategies across Collection buckets to Improve Collections Performance. Ensure that the strategies are implemented adequately to get optimum results and measure the results against expectations.
To review /monitor Scorecards developed by Credit Risk and devise a suitable implementation strategy.
Job Content Key results Performance Measures Main Tasks
Collections Strategy Governance Improvement in collection Flow Rates across products Develop a Collections Strategy document encompassing all collections related activities in the Bank and ensure that the processes are followed as laid out in the document
Setting the annual control plan for Collections and track performance on a monthly basis Monitoring results and gap analysis if plan is not met; implementation of corrective actions
Break down the Loss forecasts into collections roll rates and recovery rates
Track Account-to-Collection Ratios (ACR) by bucket to optimize collections performance
Segmentation analysis /Decision Trees across collections buckets Models that have a good separation between the goods and the bad accounts Segmentation analysis has to be conducted using analytical tools like SAS and strategies for each segment have to be deployed across buckets.
System enhancements related to collections Key drivers are ENR growth; revenue and delinquency performance Any new system changes in collections would have to be approved by the strategy team
New Initiatives Better Resolution rates and recovery rates Devise Champion Challenger programs showing Cost Vs Benefit analysis driving higher resolution rates across products and buckets
Portfolio Quality Report / Monthly MIS reporting and providing all information for Collections Performance Committee. Detailed portfolio analysis
Monthly MIS reporting Apprising senior management with Portfolio performance on a quarterly basis. Highlight and recommend areas of concern or scope of business enhancements.
Internal / External Relationships and Committee Memberships (Internal relationships cover other units within the organisation; External relationships relate customers, governing bodies, suppliers etc; Committees include formal forums where membership is nominated)
Interface (Int/Ext) Reason Committee Reason
Bank Collections, subsidiary Collections, Implement the Strategy, improve collection results Collection Performance Committee (CPC) Present collection strategy update
Retail Underwriting, BB Underwriting, Legal Identification of the market or legal environment that Collection need to operate in
Internal Policy managers in GRC Understanding of Credit policies
IT Make sure adequate data to support the role is available
Collection Agencies Ensure collection strategy is also implemented in the external agencies
Problems & Decisions (State problems solved, and decisions made on regular basis by the job holder and the desired outcome of actions)
Problems and Decision Desired Outcome
Collections Strategy Ensuring adequate strategies are in place across collection buckets. Should be proactive in identifying a problem and at same time arriving at a solution.
Job Dimensions (a) List of Annual Profit/revenues/cost/volumes/portfolio etc. directly controlled or influenced by the job holder (b) Total number of employees managed (directly and indirectly) by the job holder (c) Any other key aspects relevant to the job e.g. markets covered, products managed
Job Dimension Value/Description Job Dimension Value/Description
Total (Direct/Indirect) reports 0/0
Other Dimensions Group Risk and GRC contact for Collection Strategy matters
Person Specifications (required to carry out the job, not what the current or recommended incumbent possesses)
Specifications Description of Knowledge Skill etc. Desirable or Essential
Education - Graduate of Engineering, Finance, Banking or equivalent
- Post-Graduate in above areas
Experience (Years & Type)
- Industry
- Regional
- Functional
- 6-8 years total job experience and 5-6 years of experience in banking/financial services.
- 6 months to 1 year of local market presence
- 3-4 years in Credit Risk Management, 2-3 years of experience in a Collections Strategy role
- Essential
- Desirable
- Essential
Knowledge & Skills - Excellent skills of working with SAS
- Excellent analytical skills and deductive approach for Credit MIS analysis
- Excellent data presentation skills
- Excellent report writing skills and In-depth awareness of local market dynamics, products
- Good understanding of product accounting
- Strong Project Management Skills
- Innate drive to see results materialised through project ownership and pro-activity
- Ability to interact with people outside of his/her Unit and motivate them to see results through
- Essential
- Essential
- Essential
- Essential
- Essential
- Essential
- Essential
Behavioural Competences
- Thinking Related
- People Related
- Analytical/Logical thinker
- Ambitious, self-motivated, hardworking & attention to detail
- Strong multi-tasking ability
- Essential
- Essential
- Essential
