Line of Service Advisory

Industry/Sector FS X-Sector

Specialism Banking & Finance

Management Level Manager

Job Description & Summary In Consulting, you will have the opportunity to work closely with the best across industry and professional functional advisory services. We focus on helping solve client problems by offering both strategic and operational deep industry expertise. We pride ourselves on building long-lasting relationships with companies and organizations, always ensuring that we are able to bring the best insights and solutions to help them tackle whatever critical issues they may face. Our Consulting practice currently focuses on several core industry sectors including (Consumer and Industrial Products & Services, Energy, Utilities & Mining, Financial Services, Government, Health Industries, Finance Function, People and Organisations, and Technology)

Business Unit Overview

The Financial Services Consulting team provides a full range of services to our Banking & Financial Services clients, including Strategy and Revenue Growth (Entry strategy, Customer and analytics, Product portfolio analysis, Business plan development and Optimization of revenue generation), Operational excellence (Organization restructuring, Corporate governance development, Organisation transformation, Performance Management, Outsourcing & Shared Services strategies and Cost optimisation), Risk consulting (Risk appetite definition, Risk framework development, Risk reviews and alignment), Technology enablement (System selections, Implementation program management) and Analytics. We are a growing team and looking for dynamic, flexible, proactive and hardworking experienced consultants who have a passion for shaping financial services positively in the GCC over the coming years. We have a strong pipeline of large, transformational opportunities with our clients which will provide great opportunities for all our people to step up and play significant and rewarding roles.

Responsibilities

• Key member of the team supporting in building out the Customer proposition for our Banking clients across MENA
• Working with clients on Strategic Revenue Generation projects: Covers customer value propositions, segmentation, pricing, product development, customer and business strategy, marketing and sales effectiveness etc. Customer Experience: Focus on user experience, customer insights, social media impact assessments, channel mix strategy development, utilisation of Digital technology on user experience.
• Operating Model: Operating Model assessments and redesign with a customer focus, with supporting implementation roadmap documenting strategy through to completion.
• Responsible for contributing to the sales and delivery of the Customer proposition, which includes contribution to research assessments, internal and external thought leadership, and training materials to support the wider PwC practice and drive our position as the leading Customer Advisory practice in the region.
• Manage and lead assignments including day-to- day follow up with project teams and ensuring client expectations are met.
• Support engagements within the Financial Services consulting practice and ensure integrated concepts are taken to clients incorporating customer capabilities.
• Keep up to date with current market trends , understanding the impact to our clients.
• Take an active role in championing the Customer proposition across the practice.
• Support engagements across the PwC MENA region on client work and internal initiatives as well as with international teams where appropriate, with travel required.
• Preparing updates and materials for the Senior team to help drive both internal and external discussions around Customer propositions and research materials.
• Whilst working with and being an integral part of the Customer Strategy team, you will develop your understanding of the key themes in the market and in the region. You will work collaboratively with other.
• Financial Services experts to shape the future of our clients and to bring about positive change. You will have access to all of the latest training and development tools and the support of the wider PwC network.

Preferred skills

• In depth previous experience with a Revenue growth and customer experience.
• Minimum 4 years of experience within a professional services environment.
• Previous experience in consulting/ banking environment.
• Excellent organisational skills, having the ability to prioritise work load whilst being resilient and being able to cope well under pressure and meeting tight deadlines.
• Proven IT skills in Excel, Word and Power point.
• Language Skills: Excellent communication skills (verbal and written), particularly ability to articulate concepts and recommendations in written form (PowerPoint reports, charts etc.).
• The ability and willingness to travel within the Middle East and worldwide where the project dictates.
• Strong capability to lead sales and manage delivery.
• Strong ability to manage large project/ consulting teams (5+).
• Demonstrated track record in development and implementation of practical solutions to complex strategic challenges.
• Proven strong analytical capabilities.
• Should have gained previous experience in managing staff and the ability to demonstrate leadership skills.
• Strong portfolio / program/ project management skills.
• Can demonstrate strong project management skills.
• Self starter and works well under pressure.
• Familiar with banking landscape and product offerings.
• Understands key customer interactions within an organization.
• Familiar with new technologies and tools in the market, specifically customer related information and customer behavior.
• Comfortable with change and learning new things, working outside of comfort zone.
• Strong report writing skills and ability to articulate complex pieces of information for senior stakeholders in a visual way.
• Ability to research and source information from third party providers.

Minimum years experience required

• 5 - 9 years of experience in Financial Services field. Strong experience in Retail and Commercial banking.

Education:

• Bachelor’s degree from a reputable institution.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements Up to 60%

Available for Work Visa Sponsorship? Yes

Government Clearance Required? Yes

Job Posting End Date