Department Description:

Emirates NBD Group IT is undergoing a leading digital transformation that will drive efficiency across all units The Network Datacenter and Security division is an integral part of this activity and will be responsible to drive the continuous product engineering lifecycle of a defined set of technologies that will deliver a standard stack of consumable products within Emirates NBD Datacenters in the following areas

1 Network Security covering Firewalls Load balancers Proxies IPS and all remaining products that are utilized to secure the network layer

2 Network and Voice covering Data Network Switching Routing Voice Infrastructure and all telecom links across all locations and Datacenters

3 Datacenter covering all Datacenters server rooms IDFs facilities own or rented by Emirates NBD

The Units key objectives are to onboard and maintain the selected products Faster Better and Cheaper

Brief Description:

The Network and Voice Infrastructure products is the medium connecting different users branches and datacenters together Having a solid design and implementation ensures that all the banks services are delivered to our customers everywhere around the world at a cost efficient manner

Detailed Description:

The Senior Engineer will focus on all Voice Network products and servicesTelephony Voice recording Conferencing engineering function across Emirates NBD Group While managing the day to day operational activities is not expected here this role will be accountable for the overall platform operational stability and will lead the products engineering strategy and lifecycle It will be also required to be up to date with the relevant product releases and continuously conduct research and development to carefully select the features that will require to be in the relevant products backlog

The Role will also play a key role in establishing maintaining and enforcing standards that will ensure all connectivity standards are preserved despite continuous development and changes from the application and development teams allowing agile delivery for all projects

Job Requirements:

Establish a standard set of Voice Network products that caters for different workloads at all layers

Drive projects to move the noncompliant products into the standard stack

Establish the product backlog that require to be addressed on quarterly basis

Drive backlog projects to completion

Continuous RD and vendor engagement

Automate the installation to achieve Zero touch unattended deployment

Review all housekeeping activities and identify key processes that should be automated

Design solutions that caters for enhancing the operational stability

Address Problem tickets Risk and Audit items in the products backlog

• Take the lead in working with the relevant stakeholders* to finalize the relevant products decisions
• Provide technical guidance
• Act as a level 3 escalation point for operational* activities

Additional Details:

Bachelors of Computer Science or Equivalent

Relevant Certification

8 years of experience at a relevant Sr Technical position in large organizations

Banking background

Excellent technical knowledge in Avaya Telephony Solutions

Excellent technical knowledge in Polycom and Avaya AudioVideo Conferencing Solutions

Excellent knowledge in Avaya and Mynavoice recording solutions

Good knowledge in multiple HP Aruba Wireless and NAC

Good knowledge of Network Security Principles

Strong people and leadership management skills with proven ability to lead motivate inspire develop and encourage people

Strategic Thinking with Research and Development mindset

adequate understanding of project management methodologies

Excellent communication skillsverbal written and presentation

Qualifications AS Mentioned in the JD