- Coordinate the shipment of goods from the Supplier to the destination port are arranged and completed in a timely manner
- Be attentive to transit times and documents submission deadlines, helping to find suitable transporting solutions with suppliers and sales managers
- Make sure documents are compliant to each country's customs regulation
- Keep regular contact with the suppliers and sales managers for updates on the status of the shipments and escalate accordingly when necessary
- Make sure that all necessary and requested documents are in place for each order and completed correctly
- Monitor shipments developments as ETAs and due dates to keep the system updated
- Ensure documents are received on time by the customer according to the chosen payment term, and liaising the same with the sales managers
- Banking documents export collect completion
- Logging all logistics related issues into the incident folder and updating the 'Customer Complaint Form' on claims related to the area
- Maintain a proper filing system in respect to all incoming and outgoing documents related to the orders
- Work with forwarders to provide transport quotation when needed
- Keep regular contact with the Insurance company to insure Customer shipments and handle Customer claims
Scope of Responsibilities:
- Accountable for deliveries to be completed in accordance with the agreed time frame at the right location.
- Maintain a close communication with suppliers, recording and reporting production issues that disrupts the supply chain of the orders
- Responsible for regularly updating the Sales Manager with shipment status, documentation status
- Problem solving of issues related to Logistics
- Ensure compliance with all country specifics environmental, safety, and hazardous waste regulation
REQUIREMENTS Skills: - Overall skills: Customer Service Team player Organization Decision making and proactive skills Interpersonal Skills Good communication Problem solving Familiar working on a fast paced trading environment
Education: - University degree in international commerce, administration or related field
Experience: - Extensive experience in international shipping, documentation and stock management (5 y)
- Familiarity in dealing with imports/ exports from/ to Europe is a must, preferably in the food industry
- Knowledge of shipments main incoterms, international payment terms and Letter of credit negotiations as well as legalization and official authorities procedures
- Any knowledge on north America imports is a plus
- Computer knowledge
- General MS office
- Previous experience with Microsoft ERP systems is an advantage
Languages: - Fluent command of English is a must Spanish and/ or French speaking (preferably Spanish) for EU coordinator
- Other language would be a plus EU desk additional remarks:
- Knowledge trading regulations, as well as taxes (VAT) applications and procedures - VAT desirable
- Desirable experience with freight forwarders and in the food industry
- Ability to react quickly on problems and finding solutions
- Ability to analyze data and put together reports on logistics shipments and incidents management
ABOUT THE COMPANY We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.
ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.
ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.
Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:
