Marc Ellis Consulting is looking for Problem Manager for a Bank in United Arab Emirates City of Dubai. Marc Ellis Consulting will give you the chance to gain experience with leading organisations as well as flexible work hours that will fit in with your lifestyle. By working with us, you will get the variety and have all the benefits of a full expat package.
Responsibilities: Establish and maintain ITIL Service Management and Change Management framework, policies and procedures across the Enterprise
Integration into the Event Management and Incident Management Frameworks
Define requirements and maintain process execution via central Service Management Tool.
Integration into other Service Management Processes such as Release, Change and Configuration Management etc.
Work with delivery teams (Application and Infrastructure) to optimize proactive and reactive analysis capability to identify, solution, and prevent repeat incidents.
Enrollment and compliance of service management framework and processes by internal and technology partner teams
Development, establish and maintain SLA / OLA framework that underpins Service Management process and is aligned to business / customer outcomes.
Establish process repeatability, flexibility, scalability and agility.
Performance and reporting framework aligned to stakeholder and business needs
Establish and maintain Problem Management Practice with key participants form all operational, and delivery teams including technology partners
Work collaboratively with teams experiencing deviations from process guidelines to establish a service improvement plan to bring them back into compliance
Automation of process by use of technology / toolsets
As a member of the extended IT Operations Leadership Team support the development of the Operations strategy
Skills Experience within complex environments defined by high availability, high transaction rate and geographical complexity
8+ years in IT Operations within an organization of more than 4000 users with at least 3 years of experience in banking
5+ years experience in implementing and maturing ITIL Service Management Processes
3+ years experience in Service Delivery reporting and business stake holder management
Technical/Functional:
Expertise in IT Service Management, with a core operations competency
Current experience in establishing or working in a ITIL service management practice
Strong understanding of ITIL Framework with ITIL v3 foundations certification as minimum and expert / practitioner level of accreditation as ideal
Sound functional and technical understanding of critical application systems and infrastructure services.
Managerial:
Customer oriented work ethic, shows ownership and results orientation
Analytical Thinking, Ability to influence others, leadership, Achievement Orientation and Innovative
Ability to work across organization at all levels
Ability to influence, coach/mentor and listen to team members and peers.
Sound organizational and management skills, developed in a metrics-based including experience with metrics performance management
Experience in coordinating, facilitating and influencing management
Strong verbal presentation and written communication skills with experience in management reporting and presentation.
Experience in contributing to and executing ITIL maturity uplift plans or roadmaps
Apply NOW! Please send us your updated CV in MS Word format along with ID picture.
Job Details Job Location Dubai, United Arab Emirates
Company Industry Banking
Company Type Recruitment Agency
Job Role Information Technology
Employment Type Full Time Employee
Monthly Salary Range Unspecified
Number of Vacancies Unspecified
Job Ref.
JB3817070
Preferred Candidate
Career Level Entry Level
Years of Experience Min: 8 Max: 15
Residence Location United Arab Emirates
Degree Bachelor's degree / higher diploma
This job is posted in the following Specialties:
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Job Title Problem Manager
Company Name
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