Purpose: To manage the smooth and efficient operations of the Outlet within the company's guidelines to ensure maximum customer satisfaction and profitability

Duties:

• Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the franchise standards.
• Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc.
• Handle customer queries /comments to maximize customer satisfaction.
• Prepare Daily/weekly reports and provide relevant feedback and suggestions to the Operations/Assistant Operations Manager to maximize operational efficiency.
• Seek new opportunities to drive and create additional sales
• Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands.
• Ensure all products delivered to customers are as per brand standards.
• Manage wastage and variance as per agreed targets.
• Adhere to the strict statutory requirements and established health, hygiene & safety policies and standards within the Outlet
• Manage staff schedules and leave plans to ensure optimum staffing at all times.
• Gather market intelligence and provide feedback to enable the Operations/Assistant Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales.
• Ensure compliance with all legislation and PH policies and procedures
• Provide leadership and direction to subordinates towards the achievement of goals and objectives.
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

REQUIREMENTS

• Good English language communication skills
• Time management skills.
• Ability to handle multiple tasks, interact with personnel on all levels
• Team Working
• Good understanding for the Franchising concept.
• Computer skills.
• Ability to think beyond the immediate perceived requirement of the customer.
• Experience from a casual dining environment

ABOUT THE COMPANY

Originally established in 1981, The Ghobash Group has become one of the region's most recognized trading and investment companies. As a result of the Group's long-term commitment to business growth and diversification, strategic alliances with partners who share the same values have been formed across a variety of industry sectors, reflecting the Group's intimate knowledge of the regional market place.

This comprehensive understanding of the local and regional markets ideally places the Ghobash Group to identify the best business opportunities in the market.

The Group's extensive regional experience and 400 dedicated employees create a solid infrastructure for the development of new strategic alliances and investments with internationally known enterprises.