To assist in the implementation of value added cash management products and act as first line customer support on cash management product related issues to ensure products sold are implemented to agreed service standards and customer satisfaction levels are met
ACCOUNTABILITIES - Product Implementation: Project manage the implementation of cash management solutions with clients, ensuring that all customer and Internet set ups are complete to facilitate successful implementations for each deal
- UAT Support: Support the product team in the production and execution of test scripts for new products, managing the resolution of any errors to support acceptance from the customer
- Product and Service Support: Provide product and service support for customers and relationship managers, liaising closely with operations teams to ensure any issues are resolved to the customer's satisfaction
- Policies, Processes, Systems and Procedures: Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
- Self-Management: Manage self in line with the bank's people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
- Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank's required levels of service in all internal and external customer interactions
REQUIREMENTS EXPERIENCE, QUALIFICATIONS & COMPETENCIES
Minimum Experience: - At least 5 years of experience within Corporate Banking with an understanding of transaction banking; corporate banking operations; systems and products
- At least 3 years of experience in managing client implementations or with client interfacing technology services
Minimum Qualifications: - Bachelor's Degree in relevant specialization
Knowledge and Skills: - Project Management Skills
- Analytical Skills
- Microsoft Office (Word; Excel and PowerPoint)
ABOUT THE COMPANY Founded in 1985, ADCB employs more than 4,000 staff from 62 nationalities, serving over 600,000 retail customers, and approximately 50,000 corporate and SME clients. The bank operates in 48 branches, 4 pay offices, 2 branches in India, 1 branch in Jersey and a representative office in London. By the end of March 2015, the total assets of ADCB amounted to AED 207 billion.
ADCB is a full-service commercial bank that offers a wide range of products and services including retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency derivatives, Islamic products, project finance and property management services.
ADCB is 58.08% owned by Abu Dhabi Investment Council, the investment arm of the Government of Abu Dhabi. The banks shares are traded on the Abu Dhabi Securities Exchange. By the end of March 2015, excluding treasury shares, ADCBs market capitalization was AED 34 bn .
