An exciting Aviation Customer Service Representative job has just arisen with a National company specialized in the energy sector in Dubai, UAE.
- Update Customer Delivery Sheet with fuel uplift details (Volume, Airport, Customer Account, Date of uplift, Receipt and Invoice number).
- Pursue, receive, reconcile, and input product receipts (Delivery Notes - DN).
- Ensure that the agreed Intercompany Prices/Costs are entered on ACCPAC PO module, based on the period of product uplift.
- Invoice customer based on the agreed Credit Terms and selling price.
- Carry regular dunning to ensure customer payments are received on or before the due date.
- Monitor the statement of accounts received from the finance department and ensure customers' payments are correctly allocated and reconciled.
- Handle customer queries, redirect fuel requests to the respective personnel and airport operations.
- Follow up with affiliates to receive and process intercompany invoices.
- Manage and maintain Accounts Payable Sheet with affiliates invoice details.
- Maintain customer and affiliate contacts by updating account information on a regular basis (Invoicing and Payment Terms, Risk Categories, Registered Address and contacts etc).
- Update, validate, and dispatch customers and affiliates' price lists periodically as per the price change frequency.
- Build sustainable relationships of trust with the aviation customers through open and interactive communication.
REQUIREMENTS - Undergraduate with a minimum of 2 years work experience, preferably in a customer service environment.
- Experience in using ERP systems is highly preferable.
- Attention to detail.
- Excellent organizational and communication skills.
- Ability to multi-task.
- Capable of working as part of a team.
- Fluent in English.
ABOUT THE COMPANY Robert Walters is one of the world's largest specialist professional recruitment consultancies with 53 offices spanning 24 countries.
We've helped thousands of professionals find permanent, contract and interim roles with leading global corporations, small to medium sized companies and innovative start ups. Our specialist recruitment focus includes: accountancy and finance, banking, engineering, operations, legal, IT, sales, marketing, procurement & logistics, HR and support/administration.
