About Jumeirah:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
About the Job: An opportunity has arisen for a Head Waiter/ess to join our F&B Service team. The main duties and responsibilities of this role are:
Know how to read the guest and can apply the appropriate service
Able to touch all points of service and adapt themselves and their teams to ensure smooth and the best service!
To have impeccable product knowledge of food and beverages
To have excellent communication skills while explaining the menu to the guest
To have a full understanding and working knowledge of rosters, wage/time management and the impact on the P&L
Must be able to use ADACO, EXCEL, WORD, OUTLOOK and any other programs relevant to day to day operations
Must be able to deal with all complaints in a professional and calm manner
Always attempt to rectify the problem for the best interest of the guest
Responsible for training junior staff on all aspects of service
Responsible for maintaining and updating all training materials
Proactive in making decisions and asking for approval, advice or guidance
Flexible and open to suggestions
Lead by example with excellent customer service and always aim to exceed expectation
Aware of licensing policies and will promote the responsible service of alcohol
Prepare roster in line with budget and business requirements for OM approval
Organized - both personally and professionally
Work closely with OM and AOM to develop colleagues and spot stars of tomorrow
Actively engages with colleagues and guests at all times
Communicate and log all maintenance issues and ensure work is carried out
Live the brand standards and inspire junior members of staff to lead by example
Understandsthe importance of shift management and section allocation
Qualifications About You: The ideal candidate for this position will have the following experience and qualifications:
- Tertiary Education or Diploma in Food & Beverage Management
- Minimum of 1 year experience in a Team Leader role with fine dining restaurants
- Has full working knowledge and understanding of all cash up and banking procedures
- Is positive and motivate the team
- Can place orders correctly and in time on Adaco
- Can conduct an inventory count fully and correctly
- Is proactive in finding solutions to problems Issue rosters in line with staff budgets
About the Benefits:
The position offers a highly competitive salary and package which includes shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
