Job Purpose:

Provide continuous support for CCB colleagues, RMs, RM Associates in KYC related activities.

Understand compliance defined standards for applicable client types and any country specific requirements

Perform comprehensive review of KYCs as per defined policies, requirements and process steps

As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements

Understanding customer’s business, industry and market environment.

Help identify training areas for RM/ RM Support

As a Senior Case Manager carry out due diligence and quality review of relevant KYC documentation for selected Citi Commercial Bank clients of WE countries in compliance with Citi policies and local regulations, including:

Actively interact with KYC owners/Relationship Supports to obtain missing information required to complete KYC documentation;

Escalate KYC documentation to AML Compliance according to operating procedures;

Monitor and track KYC documentation completion to ensure minimal past dues;

Escalate all KYC documentation not in compliance with AML/KYC requirements to Business supervisors/Compliance;

Monitor relevant ME countries, UAE, Bahrain and Jordan and provide information regarding coming due, past due, expired cases.

Send notification e-mails to the responsible KYC Owner/Maker/Support

Job Background/context:

This position takes part of CCB BSU which belongs to CCB Product department. CCB BSU Team reviews consistency, completeness and quality data of CCB customers and make sure that CitiKYC completion and checking with correct data are in time.

Key Responsibilities:

• Perform KYC review and approval as per Global and Local KYC requirements
• Manage KYC population and ensure its quality
• Operational go-to person and point of contact. Identify key In Business Control priorities and deliverables
• Interact proactively with relationship management teams and compliance to assure system update with current and valid information.
• Schedule periodic conference calls with local relationship management teams to discuss changes to local requirements, documentary updated and client’s renewals.
• Support team members with additional trainings, side by side coaching and improvement plans.
• Assuring countries local regulatory requirements are complete in KYC and department reference documents.
• Provide periodic production reports to direct supervisor and complete daily workflow progress report.
• Performs MIS reporting, such as BSU Metrics for Global Reporting, tracks client population coming due for renewal, and performs Controls function for country BSU (completion of Country Specific requirements, Bearer Shares procedures, etc).
• Work closely with quality control team and ensure 100% post execution quality scores of all the records reviewed / approved.
• Take responsibility for KYC and associated documentation completion from initiation to approval.
• Verify accomplishment of agreed monthly targets for KYC review and completion within Service Level Agreement timeframes.
• Monitor the Analysts daily updates in the workflow database regularly throughout the month.
• Highlight any discrepancies to BSU senior analysts and compliance department.
• Lead preparation and assist business quality reviews as appropriate (MCA.. etc.) and ensure all business controls are in place.
• Follow up foreign requests with other BSU Hubs and support them in case of incoming requests.
• Monitor customer satisfaction and service levels.
• Complies with all Central Bank Guidelines / Regional and Global regulatory, legal and compliance requirements/policies.
• Business point of contact for local and regional audits and manage alignment on regulation and business risks (BS, Consent, Audit Review, other.).
• Leads business initiatives/projects in order to improve client acquisition due diligence process.

Development Value:

• Opportunity to work with various Citi branches and Products
• Opportunity to work closely with relationship team and learn all the products and processes
• Get an good insight about various industry background, risks associated and ways to mitigate the same

Qualifications

Knowledge/Experience:

• 3+ years of experience in Banking Industry
• Experience in Control / Risk or Compliance (AML/KYC) function
• Knowledge of AML Policies and regulatory requirements
• Hands on experience in preparing / Reviewing KYC document of SME/MME companies
• Arabic language skills are an advantage for this role

Skills:

• Excellent command in English (both spoken and written)
• Strong problem solving skills
• Committed, trusted team player
• Proficient use of various MS office and KYC applications
• Strong interpersonal, communication, presentation and negotiation skills

Qualifications:

• Graduate in Business/Commerce or Banking Diploma
• ACAMS certification is an added advantage

Competencies:

• Ability to work well under pressure and tight time frames
• Accuracy and strong attention to detail
• Self-motivated with minimal supervision

Exceptional candidates who do not meet these criteria may be considered for the

role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in

style or perspective and uses differences to add value to decisions or actions

and organisational success.

Citi is an Equal Opportunities Employer