We are now recruiting for Assistant Sales Manager/Associate Team Leader. You will be directly reporting to the Sales Manager.
Organization Unit Purpose
The Units core responsibility is to increase the market share of Credit Cards & acquire more New To Bank (NTB) customers and function in line with the Group's overall business strategy. This Unit is responsible to bring new companies to the bank's approved list of employers & capitalize on these relationships to increase overall penetration of retail banking products. Also to provide Excellent Service to Customers before and after sales.
Job Purpose - Monitor the daily activity of Credit Cards Team and ensure productivity levels are in line with targets assigned
- Ensure the Bank's policy/credit guidelines set by the GRC/Product to provide superior customer service to our Valued Customers with less credit Risk.
- Follow up with RCC for faster processing & approvals against the cases submitted by the Credit Cards Teams/members
- Maintain low ration of discrepancies from the credit card files on daily basis
- Resolution of Customer Complaints for Queries within the Stipulated Time Frame defined by the management
- Ensure high standards of service levels while managing team and relationships with both internal and external customers
- Attend training and development programs. Identify potential people in the team and send them to training
- Identify a potential resource within the assigned team, to groom him or her to be a possible Team Leader.
Main Task
- Follow up on submissions and disbursals of Credit Cards and cross-sell
- Achieve targets
- Monitor daily activities
- Follow up for a faster processing & approvals
- Monitor discrepancies and follow up to get it resolved
- Customer Complaint (SR) Resolution Rate (Percentage of total SR with TAT of the Unit) Score taken from CRM
- Ensure adherence to laid down standards of KYV & AML
- Closely monitor high risk accounts
- Ensure compliance to local and group operational guidelines and operation risk are adhered & No LGD/Audit queries raised & Ensure Percentage of sourcing discrepancies at RCC/OPC with in target.
- Attend training session for self-development purpose
- Identify training needs for sales officers and nominate them for training
- Develop business by proposing listing new companies under ALE list and maintain existing corporate relationship in the market
Performance Measures
- Daily, weekly and monthly performance review
- Daily Performance Review
- Follow Systems & Processes laid down by the Bank
- Monitor Performance and Growth
- Target to source business from low penetration companies
Key Results
- To manage a sales team of sales officers and achieve the Targets assigned by the management, including cross sell targets
- Ensure all cases are processed by credit and queries are resolved
- Liaised with product team to obtain required rate approvals
- Customer Satisfaction/Resolve Customer's Complaints with the fined TAT
- Compliance of Bank's Policies, Guidelines in accordance with CB directors
- Attend Training & Development Programs arranged by the bank management
- Identify potential staff who require Training
- Business Development and relationship maintenance
Skills Education - Graduate
- High level of computer knowledge & Skills
Experience
- Minimum 4 years experience in Banking
- UAE experience is a must
- Should be able to perform a team leader role, communicate well and possess good knowledge about credit policies
- Diversified management experience in the area of Sales & Marketing, Business Development, Training and product.
- Sales Retail Banking experience
- Must be highly achievement oriented and accustomed to work with short time schedules. He/She should have a considerable planning and organizational capabilities
Knowledge and Skills
- Well verse with Policy and MS office
- Leadership & selling Skills
- Customer Focused
Behavioral Competencies
- Logical and analytical thinking
- Team oriented
- Self motivated/interpersonal
Job Details Job Location Dubai, United Arab Emirates
Company Industry
Employment Placement Agencies/Recruiting
Company Type
Employer (Private Sector)
Job Role Sales
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified
Job Ref.
JB3829633
Preferred Candidate
Career Level
Mid Career
This job is posted in the following Specialties:
People who applied to this job also applied to
Move One Dubai, UAE
Confidential Company Dubai, UAE
Noor Bank Dubai, UAE
ZeroFAT Abu Dhabi, UAE
Confidential Company Dubai, UAE
Manpower Middle East Dubai, UAE
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Job Title Assistant Sales Manager/Associate Team Leader
Company Name
People who applied to this job also applied to
Move One Dubai, UAE
Confidential Company Dubai, UAE
Noor Bank Dubai, UAE
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