Manager, Corporate Processes | Manager.P

Department Description:

BPM is a management support function The unit plays a pivotal role in the designing and implementation of Procedures for Emirates NBD group including subsidiaries and international branches Each member of the team is entrusted with specific job responsibilities based on the entity product channel The responsibilities would get highlighted with implementation of large number of critical system for the banks which would embrace various facets of the banking processes

The team plays a key role in process development and ensures that customercentric risk free and cost efficient processes are developed to achieve enhanced operational efficiency Application of lean principles while defining the operational processes also helps in reducing the operational waste and improved productivity

Brief Description:

Responsible to develop processes for Corporate wealth management domain which includesGCD CRAD CBU ETFS TBS TRY IIB Bullion AWAI PB in adherence to the established protocols In addition processes related to Group compliance Group HR Group Finance and Tanfeeth HR would also be handled

Provide inputs during the course of BRD review

Manage assignment of work to the team in consultation with the unit head and ensure the job is delivered within the timelines committed

Decide on priorities for the unit and accordingly commit timelines

Identify process improvement areas and proactively initiate necessary efforts

Review and manage issuance of Operational circulars pertaining to the area responsible for

Address queries raised through Process Helpdesk pertaining to the area of responsibility

Detailed Description:

Development of processes as per the agreed timelines

Gather process requirements from various stakeholders including business support units oversight units etc

Develop and agree the plan in close collaboration with the stakeholders for designing and review of processes

Guide and assist the team to develop processes as per the plan in coordination with the concerned stakeholders

Contribute to the operational policy development and business process review for enhancing the quality of operations and standards of service in collaboration with Business Ops risk Legal Compliance and other support units

Continuously review and enhance current policies and processes to identify gaps and opportunities for improvement in line with advancement in technology

Manage process changes arising out of IT system implementation or enhancements

Host the process on SIM online and communicate to all the concerned businessesUnits

Assist business OpsRisk in conducting review of process

Arrange the required internal regulatory units approval

Perform process reviews on an ongoing basis and suggest improvements to the processes

Ensure the process development is complete within the timelines agreed and to the satisfaction of the end users

Develop rapport with key stakeholders which will facilitate swift development of processes

Assist business in preparing NPPA and handling reviews by Ops Risk LGD Compliance

Ensure processes are defined by the team as per the established SIM protocols

Ensure PFD PSD is developed adopting standard template and follows logical sequence

Key elements that constitutes the PFDPSD should be covered as much as possible

Job Requirements:

set SMART targets for the team aligned with the Units Scorecard and review the performance during the year with the unit head

Develop knowledge on other areas of banking by subscribing to training courses conducted internally and externally

Conduct competitor search on a regular basis and be abreast of the best market practices

Engage develop subject matter expertsSME on various facets of banking

Nominate resources for training sessions during the calendar year which are conducted at GTC EIBFS on General banking operations and any other specialized areas of banking

Nominate SME for conference workshop arranged by market experts to have first hand information on the developments innovations in their area of expertise

Develop and groom nationals on a continual basis and create opportunities for career growth knowledge enhancement

Provide the required support to the team to independently manage the processes

Assist the team with the required processforms clarifications and ensure that the deadlines agreed with various stakeholders are met as planned

Provide inputs to business during the discussion on process development based on the expertise on the subject or from the past experience

Suggest improvements keeping customers in mind without compromising on the key controls

Qualifications Additional Details:

Good knowledge of Core banking systems and processes

Minimum experience of 10 to 14 years in Banking operations which includes holding managerial position for more than 5 to 7 years

Oral written communications skills

Analytical skills

Time management Problem solving Presentation Negotiation influencing skills

Graduate

Assertive

Manage priorities

Masters or Post graduate diploma in Business Administration desirable