About Grand Plaza Mövenpick Media City: Located on Sheikh Zayed Road, Dubai's primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel's tertiary segment.
At Mövenpick, we make moments. If you can too, we would love you to join our team of hospitality professionals who all share one thing in common – a passion for people. With hotels across Europe, Africa, Middle East and Asia and a strong growth plan in place for the future, there have never been so many opportunities to be part of our success story.
1.Follow the grooming standards at all times
2.Attend training classes as per schedule
3.Show fullest cooperation and respect within the team and other departments
4.Perform as per OSM Standards and in line with the Company’s Values and Core Behaviours
5.Check equipment and report issues to IT or Engineering
6.Handle guest complaints and report to manager
7.Show fullest cooperation and respect within the team and other departments.
8.Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
9.Ensure that all luggage are covered with a baggage claim tag.
10.Parking of guests and visitors vehicles in the designated hotel parking area.
11.Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
12.Handle issuance of guest room key cards and ensure effective control for guest security.
13.Report any unusual occurrences or requests to the Concierge desk.
14.Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
15.Responsible for lobby paging services under the supervision of Concierge.
16.Practices suggestive selling and able to familiarize guests to hotel facilities.
17.Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
18.Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
19.Ensure luggage is placed for guest to unpack.
20.Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
21.Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
22.At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
23.Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
24.Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.
25.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
26.To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety. Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making – someone who is passionate about people and always strives to do their best? If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.
