We are excited to find the next Heartist® Spa-Attendant to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as:
Director, Revenue Management
Summary of Responsibilities: Reporting to the General Manaager, the Director of Revenue Management is responsible for driving incremental revenue and profit for the hotel using a rational, disciplined decision-making process while managing risk under current and anticipated market conditions.
Maximizing room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein. * Continual analysis of changing channel distribution models and the impact on consumer booking trends.
Works with Reservations Sales team to ensure ongoing F.I.T. Sales Training; analyze each individual agent’s conversion and coaching call scores and then assists Reservations Sales Agent in improving their performance. * Manages Home Office Reservations: interview, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communication and recommend discipline, as appropriate
- Optimizing hotel and corporate pricing strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels.
- Lead the RM Team to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel.
- Monitor transient, group and tour booking pace in order to determine pricing and availability controls for all reservation distribution sources. Discusses changes to, and implements those changes in distribution plan accordingly.
- Complete all rooms and revenue forecasting to accurately project unconstrained demand.
- Fully utilize the Revenue Optimization Cycle of the myRPMS/IDeaS system, to ensure that the appropriate overrides are in place, special events are accurately loaded, and the sharing of knowledge with the system in maintained.
- Work with RM Team to determine unconstrained demand and maintains the data within the DAS, both future and historical.
- Work with DOSM and Sales Team members to encourage strategic selection of the right piece of business, in keeping with FRHI guidelines.
- Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace.
- Plays an active role in the Strategic Planning, Marketing Plan and budgeting processes.
- Chairs and prepares materials for the weekly Revenue Management Meetings and follows the FRHI guidelines for meeting content.
- Prepares revenue updates as required by the RM Team.
- Ensure a clean and safe working environment in accordance to health regulations and the hotel’s health and safety program.
- Adhere to all FRHI Environmental policies and procedures.
Qualifications Qualifications: - Minimum 2 years experience in a related area
- Independent and self reliant
- Communication and Influencing skills
- Strategic thinking combined with the proven ability to move strategy to action are foremost attributes
- Comfortable in discussion forums; able to represent ideas succinctly and convincingly.
- Proven experience in analysis and problem solving required.
- Team building skills and proven track record is essential.
- Self-study and independent work ethics are required.
- Highly organized with the ability to manage multiple priorities under time constraints is vital to the success of this individual.
- Strong experience or adaptable training in the use of automated systems, PCs and office products, e.g. Excel, Word
- Knowledge of FRHI Sales & Property Management automation including Opera Property Manager System, Opera Central Reservation System, OXI Interfaces, Opera Sales & Catering, and myRPMS/IDeaS are an asset
- Fluent in English
