primary responsibilities:

·Responsible for seating and greeting the guests, escorting them to their table, pulling seat out for the ladies, and presenting menus according to Dusit Standards.

·Controls and maintains the sufficiency of operating equipment and supplies for service, keeps the stand or reception desk clean and organized at all times.

·Plans out the seating chart and organizes the reservations (planning is everything when running an effective host stand).

·Liaises with guests to check up on service delivery and guest’s satisfaction for service and product improvement

·Says good-bye to all of the guests. Checks to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. He/she should check with every guest and if there was any kind of problem quickly get a manager.

·Promotes the impressive service to achieve the financial goals of the Outlet by maximizing the guest satisfaction whenever the chance arises.

·Maintains grooming standards for all service personnel in the outlet.

·Maintains a clean and wholesome ambiance in the area, controlling room temperature, ventilation and lighting effects.

·Organizes and maintains the cleanliness and tidiness of all the dining room, entryway, bathrooms, and ensures that menus are kept clean throughout operations as well as other operating amenities are well-stock and prepared.

·Attends daily briefing and de-briefing as required by supervisors.

·Participates in all training organized by hotel management to improve the service, skills and knowledge.

·Performs other duties as assigned by supervisors.

REPORT LINES & COMMUNICATIONS:

·Reports to Assistant Outlet Manager/ Outlet Supervisor.

·Coordinates with other outlet heads and kitchen section heads for reservations, special VIP arrangements and other activities in the Hotel.

JOB REQUIREMENT:

·Minimum education of Vocational diploma in any discipline.

·Minimum of 1 year in hospitality business. Fresh graduate is welcome.

·Knowledgeable in various kinds of food and beverage.

·Have excellent English communication skills both in written and spoken.

·Computer literate.

·Pleasant personality with good communication and interpersonal skills