Housekeeping Supervisor
The incumbent in this position is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness. They assist the Assistants Executive Housekeepers and the Executive Housekeepers in the planning of the department.
Kempinski Mall of the Emirates
A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.
Key Responsibilities: - Hygiene standards are strictly monitored and followed
- LQA (Leading Quality Assurance) audit results are 85% and above
- CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above
- ESS (Employee Satisfaction Survey) results are 75% and above
- Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
- Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
- Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required.. If assigned on Floors, check rooms and particularly those assigned to V.I.P., V.V.I.P and known repeated guests receive special attention to ensure they meet the hotel standards.
- When needed, assist the Assistant Executive Housekeepers in the recruitment, management of performance, identification of training need, development of training plan and implementation of training.
- Conduct monthly training sessions with existing employees in order to meet the identified training needs.
- Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
- Assist the Assistant Executive Housekeepers in the monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Competencies: - Luxury hospitality experience in a similar role
- Previous 1 year experience in a Housekeeping supervisory role
- Strong organizational and analytic skills
- Strong communication skills
- A passion for delivering exceptional levels of guest service
- Proficiency, preferred, with computers and computer programs, including Microsoft Office
About Kempinski
Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage.
