About Jumeirah:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
About the Job: An opportunity has arisen for a Guest Relations Executive to join our Food & Beverage Service team. The main duties and responsibilities of this role are:
- Be responsible for greeting & guiding all guests visiting the restaurant in the relevant outlet
- Coordinate table allocation and flow of bookings
- Actively promote Food & Beverage offerings, take bookings, menu printing, buffet labels and other administrational tasks
- Provide knowledgeable, friendly, professional and efficient Food & Beverage support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards
- Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the Food & Beverage Standard’s Manual
- Represent the venue as the first and last point of guest contact entrusted with warm welcome and fond farewell
- Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
- Identify and take all opportunities to enhance the quality of service
- Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
- Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
- Ensure hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome
- Schedule dining reservations and arrange parties or special services for customers according to the Restaurant Reservations protocols
- Have a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift
- Get familiar with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating
- Be fully certified in the use of Epicure Restaurant Reservation system
- Collect and input any relevant guest history in profile
- Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job
- Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required
Qualifications About you: The ideal candidate for this position will have the following experience and qualifications:
Completed Secondary Education
Minimum of 1 year experience in 5 star hotel or similar environment
Previous receptionist or hostess experience in hospitality industry
High level of English (spoken and written)
Additional language will be desirable
Proficient in MS Word, Excel and PowerPoint
Knowledge in Micros and Opera is desirable
About the Benefits:
This position offers a highly competitive salary and package which includes fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance after completing 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
